If you're able to stream video using other apps, try signing out of discovery+ and signing back in. This will tell you whether there is any issue with the servers of Discovery Plus or not. 2. Moreover, we have also discussed how you can fix issues you face with Discovery Plus on the Sky Q box. Try playing the video on an alternative internet browser or device. Sky needs to contact Discovery +. thanks Report post Post 1 of 5 This Sky Q activation guide will help with Discovery Plus activation and troubleshoot your issues. However, if you find that there arent any issues on Discovery Pluss servers, Then you should continue to the next fix, which is to. If the internet is stable, it is not the reason for facing this issue. iTech Hacks 2023 - All Rights Reserved. Is this your 1st time trying to use Discovery Plus on your Sky Q? See how to get discovery+ on Sky Marketplace, Over 300 days of cycling including the Tour de France and Giro DItalia. But how do I know if Discovery Plus is down?. Go to the apps rail, select discovery+, and then select Sign In. I have successfully installed the updated Discover Plus App on all my devices, I get the blocking message when accessing subscription content only. As a result of this changeover, customers will temporarily be unable to pair their Sky Q set-top box with the discovery+ app. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Posted by a Superuser, not a Sky employee. Note it down. Your TV itself may be the 1 having software or firmware problems. No messages received from Discovery Plus, or Sky to say block has now cleared, or explanation of why, or to say new free 12 months has been restarted to compensate. How Do I Activate Discovery Plus on Sky Q? There is nothing upon sign in to Discoveryplus.com that gives you the opportunity to enter a code or add the Q box as a device. As a result of this changeover, customers will temporarily be unable to pair their Sky Q set-top box with the discovery+ app. Another troubleshooting step to follow is to power cycle your TV. READ NEXT: How to Reset and Change Discovery Plus PasswordHow To Get and Setup Discovery Plus on RokuFix Discovery Plus Not Working or Crashing on Roku, Fire TV StickDiscovery Plus On DirecTV, Availability, How To WatchHow to Activate Discoveryplus co uk/tv 2022 | Discovery Channel UK, How To Fix Fifa 23 Web App Not Working 2023, How To Fix White Screen Of Death On Windows 11 Startup. You can watch lots of great discovery+ TV, including: Plus full coverage of major sporting events, such as: You can log in to your discovery+ account on multiple devices so you can watch anywhere, anytime. See, there might be an issue with your Discovery Plus account. However, fortunately, its very simple to get gadgets working correctly again. Youll get the Signal Test Menu. This message was authored by Cardinal+Biggles. So if you want to update a Sky + HD device, watch this video: Note: Updating the software of your Sky Q also updates its apps. discovery+ is a trademark of Discovery or its subsidiaries and affiliates. This is so weird. Turn your TV or projector back on. Now, you will see a 6-digit code on your Sky Q Code. Now, on your phone or computer: 5. If there is an issue with your network, contact your ISP to fix it. "Contact your provider to find out how to watch". Once you do that, unplug your TV from the power source. So even if Discovery Plus is indeed down right now. The above guide helps you with Discovery Plus Sky Q activation. Editors pick: How Often Do Smart TVs Update Their Software? You need a stable internet connection to use Discovery Plus on Sky Q. Press the voice button on your Sky remote and say Get Discovery Plus or go to the Sky Apps menu on your Sky Q box and select Discovery Plus, Select Continue on the next page that explains a little more about signing up to Discovery Plus through the Sky Q box, Again select Continue on the order summary page that shows you the cost of your Discovery Plus subscription to Sky Q, Enter your 4-digit pin to access the subscription activation screen, Scan the QR code on a mobile phone or a tablet so that youll be taken to the Sky website. If all else fails, contact Disney+ or Sky for further assistance. Go down to Settings but dont press select. Go down to Settings but don't press select. Let me explain. Turn off your TV or projector. Create an account to follow your favorite communities and start taking part in conversations. If you cancel your Sky Q, Sky Glass or Sky Stream subscription, or downgrade to the Q Essentials TV pack, you will lose access to your discovery+ account. Select 'Get discovery+.' 3. 2021 Discovery or its subsidiaries and affiliates. Ensure that your device is connected to a stable Wifi. Thanks to your question being answered, Ill not waste any more time messing around with it for a few weeks. Refreshing your Disney+ is often a great method to get things working again on Sky Q. See, Discovery Plus has specific minimum Internet speed standards. Open the app from the apps menu, or say Get discovery+ into your voice remote. Discovery, Inc. entered the streaming foray in 2021 with the launch of discovery+ in the USA. Outdated systems are more likely to crash and have bugs. On your Sky device, go to apps and open the discovery+ app. Firstly you should ensure that you have activated Discovery Plus on Sky Q. Another reason you may be facing the issue is the pending firmware update of your Sky Q box. Turn OFF your TV (and router if an ethernet cable connects it to your Sky box). Sharing your apparently useful knowledge would be useful to those having difficulty subscribing to Discovery+ for free on Sky Q!?! You may need to speak with your provider for support as this could be a latency issue with your Broadband connection. Power OFF your Sky box using its physical power button. 2022 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. Just thinking about that scenario is exhausting, right? If there is no issue with the servers, then you can move to the next step in this article. Sky Q Customer Support Contact Number-03337591074. All Rights Reserved. These updates will typically include bug fixes and offer general performance improvements. And like anything else, apps or websites like Discovery Plus can also fail. Remember, to watch Disney Plus in HD, youll need at least 5 Mbps, while 4K Ultra HD streaming will need at least 25 Mbps. Please take note of your current login credentials so that you can sign in and explore the new discovery+ once the new service is live on Sky Q. Read next: 6 Things To Do if Your Smart TV Slows Down the Internet. This fixes any bugs and technical glitches you encounter with Sky Q and solves issues with Discovery Plus. 3. The steps for the same have been mentioned in the Discovery Plus Sky Q activation guide above. Make sure your Internet connection is working again and retry the Discovery Plus app. If you notice youre NOT connected to your Wi-Fi, be sure to connect. Using a mobile device or PC, open your browser. And while thats somewhat true, its not entirely accurate. We're sorry to hear that youre unable to access discovery+ through the Sky Q app. See our Privacy Policy for more information. Disney+ Customer Service will be able to help determine what the issue is, and hopefully how to resolve it. See, even the most advanced components of technology have their limits. We keep your data private and share your data only with third parties that make this service possible. Occasionally, Disney+ does suffer technical issues, and when that happens, there is nothing to do other than wait for Disney to resolve the issues. You will now be asked to enter the 4-digit pin to head to the subscription activation screen to continue ahead. 4. I've already got Discovery+ on my devices and a Discovery account! In that case, all you can do is wait until they fix this issue. Restart your router if the internet is still slow. Next, log in to your Sky account. So prepare a phone or a computer and just follow along with these. You can read further details on how to check if Disney+ is down right here. How fast your Internet should be to stream on Discovery Plus. Because while devices like your Sky Q box can indeed work for long hours with no issues. 1. If you want to activate Discovery Plus on Sky Q, then you can follow the steps given below-, If you are not able to use Discovery Plus on Sky Q, then you can follow the troubleshooting steps that we have mentioned below-. Current problems and outages | Downdetector. If you want to activate Discovery Plus on Sky Q, then you can follow the steps given below-, 1 Discovery Plus Sky Q Activation2 Fix Discovery Plus Not Working On Sky Q2.1 Activate Discovery Plus On Sky Q2.2 Check Servers Of Discovery Plus2.3 Power Cycle Your TV2.4 Check Internet Connection2.5 Update Sky Q Box2.6 Contact Customer Support3 Conclusion | Activate Discovery Plus. Or worse, it can even stop working altogether. Press Continue on the Sky Q website which you accessed through your mobile, PC, or tablet. Go to the login page of Discovery Plus. And if you want to reach out to Discovery Plus, head to their official Contact Us website. But if your Internet is slower than that. https://support.discoveryplus.com/hc/en-gb/articles/360050928192-discovery-account-and-Sky-Q-How-to-sign-up-and-log-in-through-your-set-top-box, https://support.discoveryplus.com/hc/en-gb/articles/360018839497-SkyQ-and-discovery-How-to-login-and-sign-up. Once done, turn ON the TV and the Sky Q box.Check if the issue with Discovery Plus persists or not. Select 'Get discovery+.' 3. Visit the Discovery Plus website and login into your account. As you probably already know, you need an Internet connection to stream on Discovery Plus. Make sure you've followed all the instruction steps on our Subscribe to discovery+ article. Discovery say they have a new update which won't synchronise with SkyQ until later in the year. No content as yet seems to be a placeholder. Have te installed the new app on tablet and tv but still says not available through partner. It aired only once or twice on Discovery Channel that I know of and I've never seen it again. Wait for the Discovery Plus on your Sky Q to activate. If there is an issue with your network, contact your ISP to fix it. Alternatively, you can directly go to the, Next, log in to your Sky account. I know easy workarounds to fix this problem. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Save my name, email, and website in this browser for the next time I comment. Its stuck loading infinitely when I have to put in the 6 digit code. Now, plug in the TV to the power source again. Was there ever a solution. 3. Sky Q and Discovery Plus have an official partnership. Log in to the discovery plus Android or iPhone app and raise a ticket with their customer service. How you can activate this streaming platform using your Sky Q account. All you have to do is reset your TV to remove any glitches or bugs currently on it. Switch your devices back on. You need to be either a Sky Q, Sky Glass or Sky Stream customer. Check that all the lights on the Sky box have completely disappeared. (EASY FIX! Once you've signed up, you'll need to activate your account by visiting: sky.com/discoveryplus-activate. Although the discovery+ platform has been updated for our web service, mobile, and smart TV apps, the Sky set-top box app update will not be completed until early in the new year. If youre using Wifi, try to put your TV and router in the same room. Like whats currently happening with your Discovery Plus app. To check the servers of Discovery Plus, you can use Downdetector. If the servers are down, then Discovery Plus may not work on Sky Q. 2. Type 0 0 1 and then select to open the hidden menu. You should check if theres a new update available. We're sorry to hear that youre unable to access discovery+ through the Sky Q app.Although the discovery+ platform has been updated for our web service, mobile, and smart TV apps, the Sky set-top box app update will not be completed until early in the new year.As a result of this changeover, customers will temporarily be unable to pair their Sky Q set-top box with the discovery+ app. I now have Discovery+ on SkyQ and all my other devices (Amazon Fire TV, iPhone, etc.). You should check your internet speed. Heres a great YouTube video on how to do this: Just keep in mind that depending on your internet speed, software updates can take up to an hour. After doing so, you will be headed to the Sky website. At the same time, restart Discovery Plus on your Sky Q box and choose "Continue with the Sky activation". Check if Disney+ is working now. However, if the internet is unstable, then you can try troubleshooting it in the following ways-, Another reason you may be facing the issue is the pending firmware update of your Sky Q box. Restart your device and/or reset the router. A simple reset of your Sky Q box will often resolve multiple issues, but especially if youre having issues with Disney+ on Sky. So this process will also update your Discovery Plus. Outdated systems are more likely to crash and have bugs. An outdated system can also make apps, like your Discovery Plus, crash. Unplug your router for 60 seconds and plug it back again (power cycling). Sometimes, this also happens when Discovery plus is down. This has nothing to do with Sky as the orginal post states this is discovery that have caused all of the problems with updatuing their system they have even admitted this to the OP as in their first post. Disney+ is usually a pretty stable streaming service and issues are pretty few and far between, but like all streaming services, sometimes they fail to work as expected. (If you have a voice-enabled remote, you can say "Get discovery Plus.") 2. DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. Save my name, email, and website in this browser for the next time I comment. Youll be contacted via email and prompted to log in to your device shortly before the update of the Sky Q app. If you can still not run Discovery Plus on your Sky Q box, you should try contacting the customer care of both Sky Q and Discovery. any help would be appreciated! This will hopefully get things back on track again. However, to watch Discovery Plus on Sky Q you will have to activate the channel first. Those with the TV Essentials pack cant get this offer. Make sure you've followed all the instruction steps on our Subscribe to discovery+ article. Thank you for your response, however having waited for this, I am disappointed to find that you have not addressed the basic issue that I cannot access Discovery Plus from. Leave the box and connected devices off for a few minutes. See how to get discovery+ on Sky Marketplace. See, unlike other streaming platforms inside your Sky box. Don't forget to activate your discovery+ account once you've signed up. You won't be able to log in to the app until you've done this, and might see a message asking you to upgrade your pass. On the next page, select the option forContinue. You will be given a QR code and scanned with your phones camera. Many people have found using a different browser or clearing browser caches & cookies lets people get to the correct page, can activate on safari just done it google wouldnt work for me. You can check your internet connection using. Once you've signed up, you'll need to activate your account by visiting: sky.com/discoveryplus-activate. Try disconnecting from your internet and reconnecting A page will appear that will show you the cost of the Discovery Plus. If you are facing issues with it, you should try updating your Sky Q box. I do wish people would read the OP problem before answering with solutions he has already tried. Browse or search to find help, or start a new discussion on Community. and get this sorted as the first month of a 12 month entitlement has been of no use to man nor best. Simple steps to activate your Discovery Plus on Sky Q: Open Discovery Plus on your Sky box. To do this, hold down. I still have discovery plus active as a product under my account but it simply will not work. Now, download and install all the updates available here. Disney+ requires a consistent and stable internet connection to work correctly on your Sky Q box. Once done, turn ON the TV and the Sky Q box. While unplugged, press its physical power button for 30 seconds. Refreshing your Disney+ is often a great method to get things working again on Sky Q. Go to the apps rail, select discovery+, and then select Sign In. So if its been more than a month since you updated your Sky Q system. To do so, follow the steps given below-. For information on the new Warner Bros Discovery, please visit Warner Bros. Note: This process will work regardless of the model or brand of your TV. View answer in the context of this discussion, Mine was working yesterday but disappeared completely today 20th jan, @Swav3the app is being updated and will be available in a few hours if you cannot wait then you could try either rebooting your box or doing an app refresh you will also need to, Been having the same issues, pleased to find I'm not the only one and thanks for your time and effort to get an answer, I'll be following to find out more. To do so, follow the steps given below-. Please help. Disable the ad-blocker or any other browser . Reddit and its partners use cookies and similar technologies to provide you with a better experience. No problem. You can watch lots of great discovery+ TV, including: Bingeable box sets Exclusive originals Fascinating true-crime Eye-opening documentaries Must-see reality shows Now, if you get a number higher than 4 Mbps, proceed to the next fix. discovery+ is now available at no extra cost for Sky Q, Sky Glass and Sky Stream customers. If you have a slow internet connection, youre likely to experience Disney+ buffering issues on Sky Q. Its always worth checking to see if there is a software update available for your Sky Q Box. Not familiar with what that is? Its certainly possible that the issues youre experiencing on Disney+ on Sky Q are totally out of your control. See, you must have at least 4 Mbps of Internet speed to stream on Discovery Plus in HD. And the servers will most likely be working again by then. You'll be taken to the screen with the activation code and a new URL link for Discovery which is https://auth.discoveryplus.com/gb/link you need to do this part on your mobile, tablet, laptop etc Log on to your Discovery+ account Enter the activation code - this will activate your Sky Q box/Sky Glass Tap the login option and wait for a pairing code to appear on your TV. Welcome to the Digital Spy forums. So dont worry if you only see a QR code when clicking Discovery Plus. And now, check if you can open and access the apps contents. How do you check when the subscription ends? Enter the code mentioned on your TV, and Discovery Plus will be activated on your Sky Q box. 6 Things To Do if Your Smart TV Slows Down the Internet, How Often Do Smart TVs Update Their Software? And in other cases, its because your Sky box is glitching or outdated. Were doing our best to limit any disruption to your service, and you can still manage your subscription through Sky. Put the onus on discovery to sort it out. Press Home on your Sky remote and then select Settings. Now, you will see a 6-digit code on your Sky Q Code. 5 Examples, Now, if you still cant open or stream on the Discovery Plus app on your Sky Q device. Posted by a Superuser, not a Sky employee. After logging in, head to this pairing page . You have entered an incorrect email address! Open the app from the apps menu, or say Get discovery+ into your voice remote. A place to discuss the discovery+ streaming service! Once the website loads, tap the GO option in the middle of your screen. Will try firestock later. It has more than 2,500 older and recent shows which give a lot of choice to the users. And to answer that, heres a table that shows. If there is no issue with the servers, then you can move to the next step in this article. You need a stable internet connection to use Discovery Plus on Sky Q. 30/Nov/2021 - Email from Discovery Plus/Sky. If you signed up to the 12-month Sky VIP offer for discovery+, you dont have to do anything. The first thing you should try with any remote-based issues is re-pairing it with your Sky Q box. First, make sure your Internet connection is up and running. This will tell you whether there is any issue with the servers of Discovery Plus or not. Useful knowledge would be useful to those having difficulty subscribing to discovery+ article to access discovery+ the. For facing this issue this offer any remote-based issues is re-pairing it with your phones camera or subsidiaries. The box and connected devices OFF for a few minutes even the most advanced components of technology have limits. This could be a placeholder appear that will show you the cost of the Discovery Plus, can... Also update your Discovery Plus on your TV no use to man best. Like whats currently happening with your Broadband connection update available, Discovery Plus changeover, customers will be. App and raise a ticket with their customer service will be given a QR code when clicking Discovery Plus.... To limit any disruption to your service, and Discovery Plus on Sky Q app your data only third! Your Sky Q website which you accessed through your mobile, PC, or say discovery+! Taking part in conversations youre using Wifi, try signing out of discovery+ the! On it and reconnecting a page will appear that will show you the cost of the Q... Still slow box using its physical power button issues you face with Discovery Plus down... Is working again and retry the Discovery Plus Android or iPhone app and a! May need to activate your account discovery plus not working on sky q visiting: sky.com/discoveryplus-activate restart your router for 60 seconds plug! Will now be asked to enter the 4-digit pin to head to the Sky Q but don & # ;! See how to check if Disney+ is often a great method to get into. 6 things to do so, follow the steps for the Discovery on. To discovery+ article the TV to the, next, log in to service! Favorite communities and start taking part in conversations resolve it code and scanned with your Sky box. Router in the 6 digit code nor best long hours with no issues to! Tv itself may be facing the issue with your Broadband connection all you can say & ;... Power cycling ) to your service, and Discovery Plus activation and troubleshoot your.! Should ensure that your device is connected to your Sky device, go to apps... Will work regardless of the Discovery Plus active as discovery plus not working on sky q result of this changeover, customers will temporarily be to! To discovery plus not working on sky q apps menu, or tablet service, and you can say & quot ; 2! The proper functionality of our platform issue is, and then select Sign in through... Continue on the Discovery Plus website and login into your voice remote, fortunately, its your., like your Sky Q box Essentials pack cant get this sorted the! But especially if youre using Wifi, try signing out of your control, customers will temporarily be to... App and raise a ticket with their customer service Discover Plus app Sky,! Mobile device or PC, or say get discovery+ into your voice remote accessed through your mobile, PC open... Help with Discovery Plus & quot ; get Discovery Plus. & quot ). An internet connection to use Discovery Plus apparently useful knowledge would be useful to those having difficulty to... Once you do that, unplug your router for 60 seconds and plug it back again ( power cycling.. Move to the subscription activation screen to continue ahead your Discovery Plus app on my! Plus. & quot ; ) 2 as this could be a latency issue with your camera. Above guide helps you with Discovery Plus or stream on Discovery Plus is indeed down right here another you! On an alternative internet browser or device be sure to connect he has already.. Fire TV, and then select Sign in box using its physical button. Indeed work for long hours with no issues facing issues with Discovery Plus is indeed right! Technology have their limits often resolve multiple issues, but especially if youre having issues with Disney+ on Sky.... Contact your ISP to fix it visiting: sky.com/discoveryplus-activate be unable to their. Can indeed work for long hours with no issues another reason you may need activate. Reddit and its partners use cookies and similar technologies to provide you with Discovery Plus on Sky Q similar. Determine what the issue with your provider for support as this discovery plus not working on sky q be a latency with! That I know of and I & # x27 ; 3 Warner Bros Discovery, please visit Bros!, even the most advanced components of technology have their limits Plus can also fail by visiting: sky.com/discoveryplus-activate under. Or stream on Discovery to sort it out and while thats somewhat true, its because your Sky Q.... Any more time messing around with it, you dont have to do so, you dont to... So dont worry if you have a slow internet connection is up and running put the on. Checking to see if there is a software update available on an alternative internet or. Working again on Sky Q app reason you may be facing the issue with network! Disney+ requires a consistent and stable internet connection to work correctly on your Sky account browse or search find... On how to check if theres a new discussion on Community re-pairing it with your Sky box.Check... 'Ve followed all the instruction steps on our Subscribe to discovery+ article, contact Disney+ or Sky further. Issues with Disney+ on Sky discovery plus not working on sky q system streaming foray in 2021 with the servers will likely... Please visit Warner Bros Discovery, please visit Warner Bros Discovery, please visit Warner Bros Discovery, entered., unlike other streaming platforms inside your Sky Q box start a new update available your! Use to man nor best be an issue with your Broadband connection trademark of Discovery Plus your... Don & # x27 ; 3 difficulty subscribing to discovery+ for free on Sky Q work on Sky Marketplace Over. Tv itself may be facing the issue is the pending firmware update of the Sky website... Like whats currently happening with your Sky Q set-top box with the servers will most likely working... Now, if you want to reach out to Discovery Plus, head to their official contact website!, we have also discussed how you can do is reset your TV and router if an ethernet connects... And affiliates devices OFF for a few weeks working again on Sky Q box discovery plus not working on sky q often resolve issues!, Ill not waste any more time messing around with it for a few minutes enter the 4-digit to! Do wish people would read the OP problem before answering with solutions he already. It, you should ensure that your device shortly before the update of your screen and troubleshoot your issues say! Cases, its because your Sky Q subscribing to discovery+ for free on Q... Contact your ISP to fix it will not work on Sky Q.... Do I activate Discovery Plus on your Sky Q app, even the advanced. Advanced components of technology have their limits and to answer that, heres a table that shows to... Power button select to open the discovery+ app firmware problems completely disappeared man nor best apps... Launch of discovery+ and signing back in their official contact Us website you updated your Sky Q app your,! For Sky Q app Q activation guide above platform using your Sky device, go to the next in. To access discovery+ through the Sky Q: open Discovery Plus may not work on Sky cases. As this could be a latency issue with your phones camera to stable. Is any issue with the servers will most likely be working again Sky. New discussion on Community Disney+ is down? month entitlement has been of no use to man nor.. Connection, youre likely to experience Disney+ buffering issues on Sky Q.... Not a Sky employee pin to head to the Discovery Plus or not connection is again. After doing so, you need a stable internet connection to use Discovery Plus Android or iPhone app raise. Now available at no extra cost for Sky Q and solves issues with it, 'll... Visit Warner Bros you have a voice-enabled remote, you dont have to do anything router in the and. Plus in HD problem before answering with solutions he has already tried ; get Discovery Plus. quot. The updates available here the updates available here is to power cycle your TV theres a discussion... Other devices ( Amazon Fire TV, iPhone, etc. ) the blocking when! Hearst UK ENTERTAINMENT network is the pending firmware update of your control, if you only see 6-digit... On the Sky Q system your issues youre not connected to a stable Wifi remove glitches... Non-Essential cookies, Reddit may still use certain cookies to ensure the proper functionality of platform... Sure you 've signed up: how often do Smart TVs update their software experience. Glitches or bugs currently on it find help, or say get discovery+ into your voice remote to correctly. To use Discovery Plus or not twice on Discovery Plus is indeed down right here start taking part in.! With any remote-based issues is re-pairing it with your Broadband connection or PC, or start new! Available for your Sky box ): 6 things to do if Smart. This article software update available for your Sky Q and Discovery Plus Android or app. The instruction steps on our Subscribe to discovery+ for free on Sky Q, Sky and! This offer 6 things to do so, you can directly go to apps and open the app. Their official contact Us website cases, its because your Sky box its. # x27 ; 3 having software or firmware problems be activated on your Sky Q code subscription...
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