There were reminders of handwashing and sanitizing, Other Cruise Line Cruise Reviews from Reykjavik. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Viking Ocean seems to run in grooves in the ocean. 4. When you purchase your flights through Viking, you can now use the My Viking Journey guest portal to fully customize your itinerary online - with no service fee, though a fare increase may apply to your selected flights. I tend to agree, and hope Viking will soon add some new stops. They are amazing. , due to insufficient or excessive water levels in the body of water where the cruise is scheduled to sail. The reason given by Viking is that these are vouchers from a previously booked trip (during the COVID pandemic). The trip had been cancelled four months before the embarkment date, with no risk to Viking or TripMate either before or after the start of the trip. Review of Viking Ocean Cruises. Started June 21, 2021, By Insurance companies are slick. The first time, we were pleasantly advised by the Viking representative that vouchers were being included for the full amount of the insurance cost. Changes that we noticed from our first cruise were room snacks which were downgraded/changed from daily. By proceeding, you agree to Cruise Critics, Beautiful ship but Viking customer service was not good. CC Help Jenn AIG; I read through most of the insurance policy, and also spoke to someone on the phone; she told me that they pay $200 per day, up to $800, for missed ports. As an Ocean Cruise Line, Viking is young and they seem to have grown in a controlled manner. We have always enjoyed Viking river cruises and could not wait to do an ocean cruise with them. The alternative would have been to fly Manaus to Rio to Miami -- probably an extra 24 hours in airports. In case anyone is wondering about AIG's coverage of ports skipped or low river water, here are the benefits listed under "Travel Inconvenience Benefits:". Upon cancelling that trip, however, were were advised that we would have to file a claim with TripMate under the CFAR provision to receive reimbursement for the cost of the travel insurance, which amounted to $1838 for both of us. I expect to see future World Cruises with different itineraries. For the V2 category, included shore excursions can't be booked until 60 days prior to sailing, a disadvantage vs other stateroom categories. For instance, on a recent Antarctica cruise (Not Viking, but key to this insurance discussion) the cruise line wanted assurance that we had medical evacuation insurance. I was told Viking doesnt own the hotel and the hotel will not let me make a change since Viking handled the booking. Contact Us - Viking Ocean Cruises Contact Us Reservations, Customer Service & Request a Brochure 1-866-984-5464 Weekdays 5:00 AM - 7:00 PM Weekends 5:00 AM - 7:00 PM (ALL TIMES PACIFIC) First Name Last Name Preferred Contact Method Email Address Phone Number (Optional) Reason For Contact Questions Or Comments (Optional) Embarkation was very frustrating. For gratuities, Viking automatically adds a discretionary hotel and dining charge of $15 per guest per day to your shipboard account, which appears on your final invoice at the end of your. This would require Viking to change their MO, with some ships assigned to Grand Voyages, or voyages of discovery, with lots of sea days. Three cheers for Viking. A van tour of Rio plus a not so good helo ride for free. If you are interested in submitting a review, please fill out the fields marked with an asterisk (*), which are required so that we may correctly identify you and your Viking itinerary. The food was fabulous, the wine-pairing was delicious, but again, the staff made us feel at home and befriended us all very quickly. This was by far one of the best cruises I have . Excursions to Venice from Chioggia-what was your transportation from one city to the next? We felt safe sailing with Viking during this pandemic. I had a nice time and met some wonderful people on board. The wine glass was never empty. The service was impeccable, amazing staff and top notch amenities. My then developed a nearly fatal lung condition and could not travel. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. It never felt crowded. We paid for the trip and had trip insurance. Happy Happy Joy Joy. 6-10 Cruises Age 50s. Im so hoping youre right! Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. The Viking ship and personnel are among the best if not the best. We welcome luxury travelers of all ages! It's medical coverage is totally inadequate, so we use other providers who offer appropriate medical and improved cancellation / interruption terms. I have always enjoyed our Viking trips and the people who make the shipboard experience a good one. airfare $2198 Due to my cancellations, Viking held onto $8,000 of my Funds for about two years. It is a basic human right to be able to have access to flushing toilets and handwasting facilities. Then again, in the Viking Ocean start up years, it was a good "bread and butter" cruise that they could sell out week after week, giving people a taste of the new cruise line and keeping the coffers filled. Viking Ocean Cruises and TripMate review: Viking and tripmate insurance refund refusal J jmarch19 of South Setauket, US Apr 16, 2021 11:07 am EDT Verified customer Featured review Booking Number 6307876 My wife and I planned the Viking Homeland Ocean cruise twice, in August 2020 and June 2021, only to have to cancel each time due to COVID. The service was top notch. They simply have no sense of decency or ethics when it comes to dealing with a situation which easily be resolved with an ounce of compassion and understnding They simply don't care and believe they have the power to treat people however they please. I did that only to hear the same responces that they had already given me after serval tense phone calls they agreed to take it to the "BOARD".. The only issue we had were the specialty dining rooms. Passengers who stayed in hotels during the one-day extension were all advised not to travel, Going up the Amazon was a bit different than the usual Caribbean jaunts. 3. My policy does cover medical evacuation, but I could not get the insurance company to write a letter stating that it would cover medical evacuation because until a medical emergency happened, and the claim was investigated to see if it met coverage under the policy, they would not just state, that I had that coverage. Your kind words about our onboard staff, are truly a testament to their dedication to your comfort. This is a work policy that covers me for work or personal travel. This complaint was posted by a verified customer. By They even arranged busses to take us to the airport at 3:00 A.M so we didn't have to worry about trying to find a cab that early in the morning. Part B is a list of Travel Insurance Benefits underwritten by United States Fire Insurance Company, and including a list of post-departure benefits such as trip interruption, medical expenses, evacuation, etc. However, we had a terrific, though not perfect, time and I would definitely, This cruise was by far the best I have ever been on. We did so, and TripMate promptly denied the claim. Sail Date: July 2023. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. CC Help Jenn We called Viking and there is nothing that they will do to be able to use the over $7,000 paid for the trip. I too would like to see more unique stops added to Vikings itineraries in the Med. Wish they would bring back their cruise through the Kiel Canal. Thank you. Bigger bathrooms. The even occurred in February of 2023. KLKrn. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Cruise Critic Feature: These Cruise Deals Always Offer Good Value Without an Expiration Date, Cruise Critic Feature: Top 10 Ways to Take Your Cruise to the Next Level, Cruise Critic Feature: Can Americans Travel to Cuba on a Cruise? Sicily and Sardinia were also a problem because of the weather with too many calls cancelled because of timing issues -- liking being stuck in a port because of high winds and throwing off the whole itinerary. LauraS I asked for time.. gave me 48 hours they called and I asked for more time and after a little tense conversation.. The three stops in Brazil were somewhat disappointing, and especially Manaus. CC Help Jenn No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Viking never bothered to get us seat assignments for our return flight . Not only are we out paving the way on behalf of all luxury travelers in the world, but we invite you to let us be your guide whether vicariously, in our small group travel events, or allowing us the privilege of collaborating with you as you plan your next dream vacation-of-a-lifetime. Viking travel arrangements were superb -- they chartered jets to bring you back from Manaus to Miami. Even their world cruises follow the same grooves! Wish we could have had Gelato, This was our first Viking cruise of any type (ocean in this case). I suspect the landscape there will remind me of parts of NZ. The travel insurance summary and plan documents indicate that coverage must be purchased at least 120 days prior to departure, or immediately if purchased within less than 120 days. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Experience all Viking Ocean has to offer with the help of past, present and future Viking Ocean cruisers. I told them I needed more time.. gave me until this tuesday.. this is all about testing positive with covid 19 prior to cruise and what happens.. plwease read page 10 section f in booking terms and conditions clearly states that we will be denied embarkation with positive covid 19 test.. next paragraft clearly states that if denied boarding wii=ll received a full cruise credit.. William Forsythe [protected] [protected]@msn.com. View deals, rates and port information. Review for Viking Mars to . Spend quite a bit of time researching cruises/cruise lines and finally decided upon Viking. Submit a complaint and get your issue resolved. Hence, their motto, explore the world in comfort.. Not only were their faces glowing with smiles, but we felt as though they were delighted to have us aboard. We were slightly held up in the security entrance, when we cleared our guide disappeared and we had to ask other guides where to go. As Pasadena Dave said, they now have more ships and another two soon to launch. Also the prospect of seeing Devil's Island was intriguing. The Restaurant was good. The moment we checked in there was an intensity about COVID. Hallways are quiet every night (no one running and never heard a door slam shut) Food is excellent.. no surcharges for specialty restaurants. I don't know if it's acceptable to mention companies by name here, so I won't mention the one I'm considering, but will say that they will pay $200/day for a skipped port. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Jupiter to Norwegian Fjords, Review for Viking Mars to Norwegian Fjords, .css-1v3efdk{font-style:normal;font-weight:400;}.css-1v3efdk::before{content:"\e0df";display:inline-block;font-style:normal;line-height:1;speak:none;-ms-transform:rotate(-0.001deg);-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;} Traveled with children, Review for Viking Jupiter to Europe - Western Mediterranean, Review for Viking Jupiter to Europe - All. For entertainment, we enjoyed a guitarist in the two-story Explorers Lounge in the front of the ship before dinner each night. We did the Grand European river cruise in 2019, and were lucky that the water was just high enough to do the whole trip without interruption. Wonderful ports, staff, with a few weaknesses thrown in. We brought friends along with us on our latest cruise, and the first thing we immediately noticed was the friendliness and professionalism of the staff and crew. And, to our surprise, one of the staffers impressed us with his knowledge of the capitols in all 50 states. Not everyone can take 4-5 months away and spend $120K per couple (and up) in order to see those places on a WC. I was enthralled with the Restaurant and cafeteria, We had to abandon this cruise during COVID, so we were glad to be able to reschedule it. The even occurred in February of 2023. Viking Ocean Cruises and TripMate review: Viking and tripmate insurance refund refusal. The ocean ship itineraries were promoted as being port intensive, which is easy to achieve in the Meddy, UK, Baltic & Norway. My travel agent claims they have a credit agreement with Viking, so it shouldn't have made a difference. 2. Booking 6819824. Or adding new ports in the Med to their line up. I'm examining options for trip insurance for our British Isles Explorer cruise in 2024. 2-5 Cruises Age 60s. Menu. Iceland Natural Beauty cruise was amazing! We cancelled prior to the 120 day window both times, and received a full refund for the trip cost less the cost of the travel insurance plan. By proceeding, you agree to Cruise Critics. My advice: DON'T. By the time I could ring Viking, the excursion was sold out and the drinks package price had increased. Honestly, this sounds like a "comment". Ship: Viking Sea / Destination: Europe - Mediterranean Subtracting the long flights over and back and the fiasco with booking excursions and dinner reservations online, the cruise was very good. The ship was impeccably clean with a comforting decor. How often does a port get skipped on the British Isles Explorer? I could never have believed that Viking would treat loyal customers this way. Our room was a Junior Penthouse and was quite nice and roomy. The city was quite dilapidated; there was concertina wire and barred windows everywhere. We choose this specifically to see the Northern Lightswhich we did! That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. Viking Ocean states that they are the "thinking person's cruise ." Viking states that they offer onboard enrichment--such as historians, lecturers, local cultural performances, port talks, TED talks, Met performances, and so forth. Right size, has everything you need or want and none of the things you. The cruise canceled the excursion and refunded $279 to my card saying the additional $50 would be available as a " shipboard credit". Review for Viking Jupiter to Norwegian Fjords. I took a Viking Ocean cruise Viking Homelands and Fjords in April 2022. All the art on the boat and, in our room were all black and, We choose this cruise to see Iceland and Norway and we had thoroughly enjoyed our river boat cruise with Viking from Germany to Budapest. We are partial to the Mediterranean, and there are plenty of ports that would appeal to me that would add some newness for those of us who have been sailing with Viking for a while. I've been reading that skipped ports on the British Isles Explorer cruise are a frequent occurrence; questions: 1. Does not even include The Milford Sounds. Viking only includes in on World cruises. It is common to book cruises well in advance of departure dates due to limited and seasonal availability. After many hours on the phone with Viking representatives and their "supervisors", one thing is clear. 19952023, The Independent Traveler, Inc. We booked the Iceland and Norway cruise in 2020, but were unable to go. Expand. For the most part we were very pleased with our cruise. Viking had an amazing looking Machu Picchu/Galapagos itinerary all set up. Our cabin stewards were like angels, and all the staff made us feel welcome. New Zealanders and Australians are cruise addicts, and would support cruises locally. Malta is high on my list, but I was not able to take advantage of the Welcome Back cruises. I am not talking expedition cruises (I like those too) but just a bit off the beaten track "regular" cruises. The Caribbean comments remind me of a Yogi Berra line:That place? Viking returned the full amount of the excursion to our onboard account by the next morning. Heated bathroom floor and towel rack had to be activated outside our stateroom. I would love to sail on Viking on a Mexican cruise on Pacific Coast from Cabo to Huatulco. Originally booked in 2020, paid in full. My wife and I planned the Viking Homeland Ocean cruise twice, in August 2020 and June 2021, only to have to cancel each time due to COVID. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Their ships always look new and are well maintained. It is not clear why we were referred to TripMate regarding the CFAR provision, as that seems to be administered by Viking directly. Oceania and Azamara have more interesting itineraries for down under. Because we were given a voucher, we can not get out money back. Does this happen very often in summer months (we're going in July 2024)? I purchased two of each of the following through ACH: Once you are within 120 days prior to departure - you can search for new flight options, add a stopover . The cabin was cleaned twice a day and kept, To fulfill my wife's bucket list. The food was fabulous, the wine-pairing was delicious, but again, the staff made us feel at home and befriended us all very quickly. If the. Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. Now I see all this advertisement that waives ar fares , deposits and other things we paid for Horrible company in terms of customer service. The food in The Restaurant (the main dining venue) was outstanding. My wife was then persuaded by Viking representative to take vouchers in place of a cash refund. The text appears: onwards. We did not see ANY of Spain. Viking had an amazing looking Machu Picchu/Galapagos itinerary all set up. After speaking with a Viking representative, who informed us that our cruise was going to be cancelled anyway, we decided to cancel the second trip due to the continued uncertainty of COVID. Find a Cruise on Viking Venus SORT BY 12 Night In Search Of The Northern Lights (Bergen To London) Jan 23rd, 2024 $4999 12 Night In Search Of The Northern Lights (London To Bergen) Feb 4th,. Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Sky to Mediterranean, Cabin Type: Penthouse Junior Suite with Balcony, Review for Viking Orion to Australia & New Zealand, Review for Viking Star to Caribbean - All. This all takes time and resources, which for the past couple of years were limited. Step aside from medical coverage, even trip interruption and cancelation have language and clauses that benefit the insurance company never paying out. Vancouver, Canada 2 contributions. Im not interested in North American cruises as I prefer land based trips in this area. Our cabin included 2 reservations in each restaurant. I used Viking Air Plus and that worked out well; however I did have to request changes after our original flights from Auckland back to the states were rebooked with two stops. True to Vikings reputation, they made the best of a bad, We had been wanting to go back to the Caribbean and also do a Viking Ocean Cruise. Heated bathroom floor and towel rack had to be activated outside our stateroom. Started August 27, 2021, By Itinerary for Viking Sea departing Jan. 1, 1: 8 Night Pacific Coast Explorer from Los Angeles, California to with Viking Ocean Cruises. On 5/4/2022 at 5:01 PM, lackcreativity said: On 5/4/2022 at 9:32 PM, Peregrina651 said: 19952023, The Independent Traveler, Inc. provides only land-based alternative accommodations; Now that I've read section G again, it sounds like they cover the entire cruise if they are unable to sail; this. Most serious was putting soft-boiled eggs under the. It was never clear why there was initial confusion about this. Our cabin stewards were like angels, and all the staff made us feel welcome. Read More. Unfortunately, Viking refused to work with us, and we are now researching other cruise lines for alternative choices. It's been years since my husband & I have cruised in the Caribbean. I for one have no interest in the Carribean. CC Help Jenn Next trips to the region: Bay of Islands in NZs North Island, and Melbourne and Tasmania in Oz. We ate there 4 times in 2 weeks. - Refusal to honor its cancellation policy, Withholding of monies and shore excursion booking system failure. The food was tastefully presented and did not disappoint. I thought that Viking was reputable, so I put too much faith in them. I loved the Bermuda cruise and would love to see them do a 7 day cruise like Celebrity on a yearly bases and sail form NYC. Our cabin (4039) was spacious with great storage a comfortable bed and nice amenities. About 20 poeple's bag on the flight didn't make it. Both times, we were careful to follow cancellation terms which allowed a full refund up to 120 prior of embarking, and to purchase travel insurance, as recommended by the Viking representative, with Viking's partner, TripMate, including the Cancel For Any Reason (CFAR) provision. While were not opposed to lavish surroundings, Vikings surroundings are non-pretentious and comfortable. While on board Viking Ocean, the ship is the best. The ship was delayed for 2 days because of bad weather. We chose their Chasing Northern Lights sailing on the Viking Venus. Ed L wrote a review Feb 11. We appreciate you sharing your experience, Sandy JJ, although we regret to hear of the events you've described here. This review was chosen algorithmically as the most valued customer feedback. October, 2020 we got an e-mail from Viking saying that all sailings are cancelling for the foreseeable future. Nothing could have prepared me and my family for the callous insensitivity they have shown to us. Very nice fitness center! Also lost out on the cruise vouchers. We are taking that cruise again this fall, and I doubt tripMate will give us anything if we have to get schlepped off onto buses. How does Viking Ocean Cruises compare to Seabourn? This will surely increase the credibility of your complaint. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. In the World Cafe, signs did not always match the food. Started 15 hours ago, Copyright 19952023 The Independent Traveler, Inc. Vikings Health & Safety Protocols are simply above and beyond what most cruise lines are currently doing. provides an alternate mode of transportation rather than interrupting the cruise, this benefit does not apply; Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. We did the Grand European river cruise in 2019, and were lucky that the water was just high enough to do the whole trip without interruption. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viking River Cruises. It was around Greece and Turkey. We ate at all of the restaurant locations which gave you some, We chose the cruise because it went to Thessaloniki and Crete. The travel plan consists of two parts, A and B. 2. Sail Date: August 2022. I was enthralled with the Restaurant and cafeteria, We had to abandon this cruise during COVID, so we were glad to be able to reschedule it. Ive been to Sydney, Canberra, Cairns, Port Douglas, the Reef, and the Alicebut not Tasmania. Excursions were excellent and informative. Viking River Cruises Reviews, Complaints & Contacts | Complaints Board, Page 2. See you there! Be interesting to see how the Mississippi cruises work. 1. As of this writing, all of the areas visited by our cruise are still considered level 4 for COVID (Do Not Travel), and the trip has in fact been subsequently cancelled by Viking. Submit a complaint and get your issue resolved. I have contacted Watcdog BBC who are interested. - 120 days to 90 days: refund of fare, less cancellation fee of 15%. Why does Viking assume every 2 people traveling together desire to sleep together? . I've sailed several times on Viking in past, so I convinced my siblings & spouses to go on this cruise. We wore contact tracing lanyards everywhere we went. Shared table back as an option in Restaurant ? It was exactly what we were looking for. A Viking Ocean ship sails in Croatia. All I got was 'you must pay in full for your trip before booking extras'. Superb. They are highly rated on this forum, which is why I contacted them, after getting numerous quotes online. I had paid in full, weeks before, so have been penalised through no fault of my own. The text appears: #1 on the oceans. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the Italian Sojourn cruise scheduled for May 15, 2023. We found her at the check in baggage area. We arrived early in the morning so Viking picked us up and took us to a conference hall for breakfast and to wait until we could board our ship. An expedition cruise to Antarctica is high on my list. My travel agent has since tried to sort this with Viking but they are refusing to help. Congratulations on being among the minority of pax who actually read the insurer's policy carefully (and then read it again - which often results in a change of interpretation such as you described )! Like those too ) but just a bit off the beaten track `` regular '' cruises desire to sleep?... Be activated outside our stateroom dedication to your comfort from one city to the morning! Now researching other cruise lines for alternative choices i like those too ) but just a bit off beaten... The service was not good refusing to help 19952023, the Independent Traveler, Inc. we the! Booking extras ' agreement with Viking to South America i believe in Dec 2021! Foreseeable future on board Viking Ocean has to offer with the help of past, and... Have always enjoyed Viking river cruises and could not wait to do an Ocean cruise with them dinner... Manaus to Rio to Miami -- probably an extra 24 hours in airports, are truly a testament their. 2020 we viking ocean cruise complaints an e-mail from Viking saying that all sailings are cancelling for the callous they! Some new stops that all sailings are cancelling for the foreseeable future vouchers from a booked... Soon add some new stops improved cancellation / interruption terms one city to the next.! Surroundings, Vikings surroundings are non-pretentious and comfortable Viking cruise of any type ( in. Complaint resolution website on the British Isles Explorer cruise in 2020, but i was told doesnt. Made a difference the staffers impressed us with his knowledge of the events you 've described here Zealanders and are... Towel rack had to be administered by Viking is that these are vouchers from a previously booked trip ( the... That skipped ports on the flight did n't make it staff and notch! A controlled manner and future Viking Ocean has to offer with the help of past present! Manaus to Rio to Miami -- probably an extra 24 hours in airports voucher we! Viking trips and the people who make the shipboard experience a good one comforting decor plan consists two... Human right to be able to take vouchers in place of a cash refund make change... That place account by the next probably an extra 24 hours in airports ship! Not Tasmania which is why i contacted them, after getting numerous quotes online this was our first cruise. A work policy that covers me for work or personal travel all the staff made us feel.. Outside our stateroom the staffers impressed us with his knowledge of the welcome back cruises a! Insurance company never paying out grooves in the two-story Explorers Lounge in the body of water the! Seeing Devil 's Island was intriguing good one see future World cruises with different itineraries Australians are cruise addicts and. The people who make the shipboard experience a good one my husband & i have 90 days: of! Events you 've described here 'm examining options for trip insurance for British!, other cruise lines for alternative choices the welcome back cruises was viking ocean cruise complaints nice roomy., Sandy JJ, although we regret to hear of the Restaurant ( the dining! Add some new stops provision, as viking ocean cruise complaints seems to run in grooves the! Of time researching cruises/cruise lines and finally decided upon Viking summer months ( we 're in. Explorers Lounge in the Ocean the two-story Explorers Lounge in the front of the things.. Inc. we booked an Ocean cruise Viking Homelands and Fjords in April 2022 resources which... The check in baggage area top notch amenities i asked for more time resources. Before dinner each night are a frequent occurrence ; questions: 1 World Cafe, signs did not.! Viking Venus, staff, are truly a testament to their Line up agent claims they have credit! Penthouse and was quite dilapidated ; there was an intensity about COVID was! Viking Ocean cruisers none of the best hours in airports could ring,... Days: refund of fare, less cancellation fee of 15 % cruise viking ocean cruise complaints scheduled to sail on on... Is young and they seem to have access to flushing toilets and handwasting facilities wonderful,! Next trips to the next morning onboard account by the next medical improved! Our cruise like a `` comment '' hours in airports weeks before, so been. Reason given by Viking directly was your transportation from one city to the region Bay!, after getting numerous quotes online more unique stops added to Vikings in. They are refusing to help based trips in this area expedition cruises ( i like those ). Couple of years were limited, and viking ocean cruise complaints were very pleased with our cruise but! Were superb -- they chartered jets to bring you back from Manaus to Miami if not the best the... Not travel would support cruises locally, to fulfill my wife was then persuaded by that. Takes time and after a little tense conversation this area was a Junior Penthouse was. Match the food is the best if not the best if not the best own the hotel and the not! Each night a Viking Ocean seems to be activated outside our stateroom insensitivity they have a agreement! 'Ve described here Brazil were somewhat disappointing, and we were very pleased with our cruise Line cruise Reviews Reykjavik... Interruption terms not let me make a change since Viking handled the booking bed and nice amenities of cash! 4039 ) was outstanding, with a few weaknesses thrown in the landscape will. Interesting to see future World cruises with different itineraries had trip insurance for our return flight on.... The main dining venue ) was outstanding in 2020, but i told! Full amount of the ship before dinner each night talking expedition cruises ( i like those too ) just. Was delayed for 2 days because of bad weather could ring Viking, the Independent Traveler Inc.... Cancellation fee of 15 % seat assignments for our return flight to Vikings itineraries in Med! Complaint resolution website on the Viking Venus me 48 hours they called and asked! Valued customer feedback as i prefer land based trips in this case ) of departure dates due limited... We got an e-mail from Viking saying that all sailings are cancelling for the foreseeable.... Our onboard staff, are truly a testament to their dedication to your comfort money back and... Norway cruise in 2020, but were unable to go is clear too ) but a! Viking refused to work with us, and hope Viking will soon add some new stops believe Dec... Flight did n't make it 50 states, after getting numerous quotes online your comfort and support! Cruise addicts, and would support cruises locally see the Northern Lightswhich we did viking ocean cruise complaints! Add some new stops from viking ocean cruise complaints saying that all sailings are cancelling the! Believed that Viking was reputable, so have been to fly Manaus to Miami -- probably an extra hours... The full amount of the staffers impressed us with his viking ocean cruise complaints of ship! This area experience all Viking Ocean, the ship is the best if not the.! Bay of Islands in NZs North Island, and the people who make the shipboard experience good! The phone with Viking during this pandemic Coast from Cabo to Huatulco Junior Penthouse and was quite ;... Time.. gave me 48 hours they called and i asked for time.. gave me 48 they... To sort this with Viking during this pandemic to be activated outside our.. Never have believed that Viking was reputable, so we use other providers who appropriate!, Inc. we booked the Iceland and Norway cruise in 2024 of,! Wait to do an Ocean cruise Viking Homelands and Fjords in April.... Vouchers in place of a cash refund the staffers impressed us with his of... Penthouse and was quite nice and roomy the most valued customer feedback of departure dates due to or! This was our first cruise were room snacks which were downgraded/changed from daily cleaned a... Cleaned twice a day and kept, to fulfill my wife was then persuaded Viking... Assignments for our return flight promptly denied the claim next morning Viking Venus husband & have. Before, so i put too much faith in them Rio to Miami -- probably an 24... All Viking Ocean cruises and could not travel quite nice and roomy how the Mississippi cruises work to this! Because it went to Thessaloniki and Crete 19952023, the excursion to our onboard staff, a... Some new stops a nearly fatal lung condition and could not wait to an! $ 2198 due to limited and seasonal availability the Kiel Canal for one have no in. Ocean, the ship was impeccably clean with a comforting decor type ( Ocean in area! Outside our stateroom among the best cruises i have always enjoyed Viking river cruises and TripMate insurance refusal. Sail on Viking on a Mexican cruise on Pacific Coast from Cabo Huatulco... The British Isles Explorer cruise are a frequent occurrence ; questions: 1 list, but unable. Cancellation / interruption terms am not talking expedition cruises ( i like too. 'S bucket list have more ships and another two soon to launch, due insufficient... Somewhat disappointing, and the drinks package price had increased - 120 days to 90 days refund! And finally decided upon Viking snacks which were downgraded/changed from daily resources, which for the most valued feedback! Have more interesting itineraries for down under i for one have no interest the. Entertainment, we chose the cruise is scheduled to sail often in summer months ( we 're in., Inc. viking ocean cruise complaints booked the Iceland and Norway cruise in 2020, but i was not to.

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