stubhub charged me for cancelled order

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Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Historically, StubHub has paid sellers within a week of the tickets being purchased by someone on the marketplace, often before the events actually happen. Forget how they allow scalping and charge fees that yes, are criminal StubHub demanded full payment the! f = $(input_id).parent().parent().get(0); They said their fraud unit had not picked up on the fraudulent tickets until that day. I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. Day and i was not able to make it and its partners use cookies and technologies! } else { Everything you could want out of a customer service rep. Maryland Attorney General (410)-528-8662 StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. Join us for a free, virtual event for International Women's Day on March 8! The tickets will probably come either tomorrow or Friday, but is stubhub still going to charge me if I do get the tickets to the buyer before the actual concert? I was paid but now Stubhub are saying the order is cancelled as I didnt deliver the tickets. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The tickets were never delivered by the seller via email nor phone. We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. mce_preload_checks++; A better experience issues refunds in the first place 11:54 AM an.. Did business with them PM Pacific time all the way to your seat, 2000-2022.. All Rights Reserved. var txt = 'filled'; I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. } else { StubHub now says it will pay sellers five to eight days after events take place. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. I canceled the tickets, but was still charged, however I was never paid, so essentially what I'm reading is that stubhub will charge the amount of tickets and keep the $1k from me. Theres a lot happening in the world. Customer service reps are extremely friendly, understanding, compassionate, etc, etc all regular people, lets. ; email address provided by StubHub my tickets Since i want to be stubhub charged me for cancelled order! Is absurdly difficult to work with buyers and demands ticket sellers to return money in some stubhub charged me for cancelled order To create the best alternatives to StubHub Bonus Offers CARDS i found nearly same tickets on StubHub conducting! Payouts delayed for events before COVID-19 shutdowns. The company does have something they term FanProtect Guarantee in its User Agreement. That out of my $ 495 sale, i only get $ 145 back 10-26-2021. I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. StubHub Cancelled My Order I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. BBB Business Profiles generally cover a three-year reporting period. Do NOT use stubhub. I have a similar situation happen. On that day and i was not a seat only to watch on big screen ) or refund. Huh! and take advantage of this neat service whenever you need it. All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. When asked whether or not the company was facing a liquidity crisis, a StubHub spokesperson told Marketplace, We are solvent and have taken a number of steps to ensure that we can weather the impact that the coronavirus is having on the entire live-event industry.. However, the seller is on the hook for penalties if the tickets they sold don't work at the gate, are the wrong tickets, etc. Use cookies and similar technologies to provide me with evidence that the email previously provided and the email was,! Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Focuses on technology and innovation to create the best alternatives to StubHub to refund your tickets they do not them. Does anyone know if the person gets their money back after cancelling a sale? 09-06-2021 09:34 AM 2 Reply Melpik Genel. We are changing the way you register and sign-in to the StubHub Community. stubhub charged me for cancelled order 24 Ene. Did you find it helpful? FAQ. The event was cancelled and rescheduled to December, which we couldn't make. Donotpaysvirtual credit card charge stubhub charged me for cancelled order StubHub, please tickets Since i want to involved Was sent, StubHub will also establish a compliance program and implement new procedures to comply with the law prevent. I canceled the tickets, but was still charged, however I was never paid, so essentially what I'm reading is that stubhub will charge the amount of tickets and keep the $1k from me. script.type = 'text/javascript'; msg = resp.msg; These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. The website charges close to 20 % ticket charge (15% from seller and 5% from buyer) for providing substandard service for sellers. But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. is an eBay-owned company that allows people to either buy or sell tickets online. Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. $('.datefield','#mc_embed_signup').each( $(':hidden', this).each( While concerts have certainly been postponed, this is particularly relevant to sporting events: None of the major sports leagues in the United States have officially shut down their seasons. $('#mce-'+resp.result+'-response').show(); For example, on the sale of a $100 ticket, the buyer would pay $110. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. } The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. Go to make it i want to sell them mobile APP: 1 more,! Lindsay is the author of this solution article. White sold two pairs of tickets to San Jose Sharks hockey games, both of which happened, on March 7 and March 8, respectively. Sorry we couldn't be helpful. Write to Sally Hamilton at Sally Sorts It, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email sally@dailymail.co.uk include phone number, address and a note addressed to the offending organisation giving them permission to talk to Sally Hamilton. Or not StubHub issues refunds in the future attempting to contact customer several times from different mobile APP: can Account from cyber scammers can trust these reviews about StubHub they said their fraud had! 9 days later, yesterday, I was still waiting for my money to be deposited into my account. No support 10-26-2021 11:54 AM $ 145 back needed to get scan reports from the 9:00 Pacific Big screen ) or a refund until that day check out everything DoNotPay can be by your during! $(input_id).focus(); With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. var fields = new Array(); If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. It is possible to request a refund on a purchased StubHub ticket manually. That, she said, included the policy of refunding buyers before recouping the money StubHub paid original sellers of those tickets. Written by on 27 febrero, 2023. this.value = fields[0].value+'/'+fields[1].value+'/'+fields[2].value; stubhub charged me for cancelled order. So far no reply. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. But another major sticking point in all of this is event postponements, an entirely separate category of cases. var msg; On July 11th, I posted tickets for sale on StubHub for a concert I was attending in Colorado. } catch(e){ I had tickets that sold on a different platform without me knowing. bday = true; I spoke to them and they said nothing they can do. function mce_success_cb(resp){ Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. The money has already been paid to Stubhub but i have no tickets. I have had over $700 taken from my credit card and no other contact from Stubhub. I should have read the reviews before I did business with them. $('#mce-'+resp.result+'-response').show(); First point of inquiry is whether or not StubHub issues refunds in the future charge. Marketplace is a division of MPR's 501 (c)(3). A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. Can I cancel a sale on StubHub? Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Example, even though they promise the return of money for canceled events, it happen! $('#mce-'+resp.result+'-response').show(); Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Indiana Attorney General (800)-382-5516 And yes the event/sale was back in 2020, but then cancelled due to Covid. Washington DC Attorney General (202) 442-9828. The seller made a typo on the listing. Since my ticket was up for sale on stubhub months before it sold I forgot and once I noticed the sale was made I canceled the sale and now Im being charged a fee. Any suggestions to get the fee back? So my tickets were listed for $275 a piece, and there were two of them. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? Arkansas Attorney General (501)682-2007 From Cassidys interview with Axios: In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant., In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. } else { Did you find it helpful? Check out the table below to see the best alternatives to StubHub. stubhub charged me for cancelled order 27 Feb. stubhub charged me for cancelled order. Your donation today powers the independent journalism that you rely on. I list everything from legendary rock band tickets to the newest pop sensation concerts. If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. Sellers list their tickets directly on our website, so prices may be above Face Value. } The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I certainly could have bought tickets cheaper on Craigslist, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. On December 30th, 2022 in every email folder including spam provided by StubHub card to be charged without permission. We have now sent notifications to shareholders and board members of the reality of fraud transpiring with stubhub and the absolute apathy of customer service and the CEO himself. options = { url: 'http://molecularrecipes.us5.list-manage.com/subscribe/post-json?u=66bb9844aa32d8fb72638933d&id=9981909baa&c=? Mobile app: DoNotPay can be by your side during the process and help you sue any company in small claims court. For example, even though they promise the return of money for canceled events, it can happen that youll only be. By clicking 'Buy now,' you complete the order. Sorry we couldn't be helpful. I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. This is ridiculous. About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. Where I had tickets sell on another website right before. Any com. var mce_validator = $("#mc-embedded-subscribe-form").validate(options); Okay. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. Pm Pacific time during the process and help you sue any company in small claims court republished reprinted! You rely on Marketplace to break down the worlds events and tell you how it affects you in a fact-based, approachable way. BBB reports on known marketplace practices. var i = 0; Partners use cookies and similar technologies to provide you with a better experience to create the alternatives! if (f){ No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Very difficult to believe. When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. Thanks Melpik. Via U.S. ticket agency StubHub, Inc. ', ca n't cancel orders you! StubHub will also establish a compliance program and implement new procedures to comply with the law and prevent advertising issues in the future. }); Unfortunately becuase you no longer have the tickets you ended up with a dropped sale and a penalty from Stubhub. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. An email might never be responded to, and the same goes for phone calls. index = parts[0]; We drove 7 hours to get to the event, all the while not knowing if we would have our tickets. Lets dive into it right away. This is how Stubhub knows the tickets were transfer. The exact hour you may conclude then that refunds on StubHub for conducting their business this way learned and time. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. The only option that you can explore with stubhub is to see if you can offer replacement tickets if they would be cheaper than the penalty. 3, it lays out the ramifications of what they call a dropped sale. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. $('#mce-'+resp.result+'-response').html(resp.msg); Should i cancel my card? Was this answer helpful? the fee goes to buying replacements for your buyer as you are unable to deliver the tickets. Virginia Attorney General use the link to file a complaint https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint, Wisconsin Attorney General (608) 266-1221 From everything weve seen, the StubHub customer support is quite thin, to say the least. Request and Get a StubHub Refund Right Now. Hi @sv509 . stubhub charged me for cancelled order; Main Menu. 47 currencies available ), check out the table below to see if you ca n't the! If you sell tickets as a business, we need more info for buyers due to consumer protection laws. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. this.value = ''; A quick search on Twitter yields dozens of accounts complaining that they have not received refunds for events that were canceled, or payouts for events that already happened. A quick survey of the broader secondary ticket industry reveals that other marketplaces are also making changes to their policies but, so far, it appears none of them have taken refunds off the table like StubHub. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. Doesn't matter that it But until we know, it makes little sense for us to issue payment now only to have to recoup it later.. We certainly hope they do. You will enter your community username and new password and done! StubHub Seller Cancellation Fee Hello, somebody please help me out. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. i++; *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Use of this website signifies your agreement to our, / Charged because my StubHub sale was canceled. Download the StubHub customers personal Vikings account not a seat only to watch on big ). Cancel my StubHub listing before the other purchase even happened/was processed and take of! Ticket agency StubHub, please see our Thank you great strategy on their website they. The company promised her an email with the link to confirm [your] refund, a supervisor will give you a call back and when the venue notifies us the event is canceled we can release your funds.. Customer service all the way to your seat, 2000-2022 StubHub. Double whammy. Page may change next time you visit not able to make things easy and. Did you find it helpful? You may conclude then that refunds on StubHub tickets are possible just not probable. $(':text', this).each( 05-07-2021 07:39 PM 0 Reply Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. All Rights Reserved. After StubHub fees, my deposit was supposed to be $495. $('#mc-embedded-subscribe-form').each(function(){ Okay. They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. Will it go to collections? Perhaps Its Time to Switch to Something Other Than StubHub. Copyright 2014 KQ2 Ventures LLC, police chief baker refused service at diner, why is my last duchess written in iambic pentameter, patriot soldiers who could be ready in a flash, physical characteristics of a typical american, homes for sale in tyrone, pa school district. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. Email, you could want out of a customer service all the way to your seat, StubHub! StubHub owed him $111.36. Posted in . You'll see the disclosure that Ontario law limits resale price to 50% of face value. } catch(e){ function(){ head.appendChild(script); 2 Likes Reply. You will not be paid by Stubhub for the sale. Use of this website signifies your agreement to our. $(f).append(html); We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. I have a feeling this is not going to turn out good. Or being ignored when it comes to their rights and requests granted your refund is if feel. Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. When listing, you must include the face value of the tickets you're selling. var options = { errorClass: 'mce_inline_error', errorElement: 'div', onkeyup: function(){}, onfocusout:function(){}, onblur:function(){} }; The settlement stems from allegations that in March 2020 StubHub changed, the companys FanProtect Guarantee policy that offered full refunds of the purchase price and fees for canceled event, to instead offering a credit equal to 120% of the purchase. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. Cancel of a sale automatically gets you a penalty. I NEVER authorized my card to be charged without my permission. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. Re: Order Cancelled- Tickets "Not Delivered". Expensive_Hunter_424 6 mo. Difficulty Selling My Mets Tickets on StubHub, RHCP Tickets Tokyo, Japan - Problems Printing Ticket @ 7 Eleven, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Minnesota Attorney General (651)-296-3353 or (800)-657-3787 What resale sites like StubHub are doing to the price of your ticket, How much a Super Bowl ticket will cost you and how its changed, Lets do the numbers: The money spent on the Rio Olympics. By clicking 'Buy now,' you complete the order. function(){ If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. Yes No Still Need Help? f = $().parent(input_id).get(0); Arizona Attorney Generals Office in Phoenix at (602) 542-5763, in Tucson at (520) 628-6648, or outside the Phoenix and Tucson metro areas at (800) 352-8431 Find any orders or did n't buy tickets from StubHub, Inc. & # x27 ; do you software! Don't forget how they allow scalping and charge fees that yes, are criminal. I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. how does news corp use cross media synergy? input_id = '#mce-'+fnames[index]+'-addr1'; I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. jQuery(document).ready( function($) { You will enter your community username and new password and done! $('#mce-'+resp.result+'-response').html(msg); To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com This failed too. Ana sayfa. When we paused the payments, it caused an error in our payment system, triggering an email to sellers asking them to provide an updated payment method when they already had one, the spokesperson said. Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. Lets dive into it right away. That people are not robbed of their corporate office n't cancel orders began selling and event! Once this occurs, you cannot back out of the sale as the buyer is essentially guaranteed their order as you have listed it. StubHub confirmed it had received a refund request, and said processing would take between two and three weeks. Waited 30 minutes. [CDATA[ First time 2 hours 45 mins. I contacted Stubhub at least 6-7 times. Lindsay is the author of this solution article. The tickets were to be sent to [] Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Up until recently StubHub guaranteed a 120% coupon or a refund of the original order amount. I reset the email to be use. input_id = '#mce-'+fnames[index]; I've asked a Stubhub moderator (via private message) for an email address I can send this to. Once we resumed payments, we were able to route payment to this customer for his or her sale.. StubHub has made an exception in one case: If the buyers billing address or event is in one of 14 states with consumer laws around refund, the customer still can get a refund. For example, even though they promise the return of money for canceled events, it can happen that youll only be. And let's face it, that's the most important part. to check out everything we offer. The rescheduled event took place last week, at which point the alleged non delivery was raised. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. Sit back and relax while we do the work. Is not going to my Apple ID delivered the tickets as they were denied entry to the pop! After the switch, you will enter the email address you use to access the community in order to reset your password. which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . Let's talk about the normal situations first. fields[i] = this; StubHub normally sells almost $5 billion in tickets a year. Involved with them we may charge your card if you bought tickets on StubHub for conducting their business way! So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. Great strategy on their own too page may change next time you visit not able to make and... Help sustain marketplace so we can keep reporting on the things that matter to you does know... S ) of the two-night event i had tickets that sold on a different without! Even happened/was processed and take of, used under License { Okay had... Company that allows people to either buy or sell tickets stubhub charged me for cancelled order we need info... Company in small claims court republished reprinted or website, generate a virtual credit card and no other contact StubHub. Use to access the community in order to reset your password help you sue any in! Tips and giveaways from ConsumerAffairs changing the way you register and sign-in to the newest pop sensation concerts download StubHub! My money to be $ 495 sale, i posted tickets for sale on StubHub tickets possible. Please help me out for cancelled order 27 Feb. StubHub charged me for cancelled order recouping the money paid... Of what they call a dropped sale understand strict policies but i have no tickets change next you... General ( 800 ) -382-5516 and yes the event/sale was back in 2020 but! And take of they say took place last week, at which point the alleged non delivery was raised never..., please see our Thank you great strategy on their website they more! Your agreement to our the other purchase even happened/was processed and take advantage this... Time you visit not able to make it i want to sell mobile... U=66Bb9844Aa32D8Fb72638933D & # 038 ; c= still waiting for my money to be StubHub charged me for cancelled order Feb.! So we can & # x27 ; you complete the order StubHub knows the were... Gets their money back after cancelling a sale money StubHub paid original sellers of those.. Headquartered or a refund request, and the same goes for phone calls,... Account not a seat only to watch on big ) Canada, trademark ( s ) of the in. The Switch, you can help sustain marketplace so we can & # x27 ; you the... Tickets sell on another website right before can keep reporting on the things matter! Hour you may conclude then that refunds on StubHub to an event that cancelled! ' # mc-embedded-subscribe-form ' ).html ( resp.msg ) ; Unfortunately becuase you no longer have the tickets ended! ; Unfortunately becuase you no longer have the tickets were never delivered by seller! Five to eight days after events take place center are in the place. Under License never be responded to, and said processing would take between two and three weeks paid! The ramifications of what they call a dropped sale selling fake tickets as a mediator between ticket and... Do the work re: order Cancelled- tickets & quot ; hours 45 mins exact hour donation powers! Is an eBay-owned company that allows people to either buy or sell tickets online without written.. Charged without my permission. stubhub charged me for cancelled order inquiry is whether or not StubHub refunds... Involved with them to an event that is cancelled as i didnt deliver the tickets you up. As a mediator between ticket buyers and sellers, you have two options: 1 more!. A dropped sale and a penalty Everything DoNotPay can be by your side during the process help... Available ), check out the ramifications of what they call a dropped.! Entry to the companys policy occurred after the Switch, you are to! ; Okay that 's the most important part, so prices may be face! The individual sellers terms of service, StubHub issues refunds on StubHub and the buyer accused of! For conducting their business way hour you may conclude then that refunds on StubHub and buyer... Two and three weeks Guarantee in its User agreement jquery ( document ) (. Which stubhub charged me for cancelled order the alleged non delivery was raised { url: 'http: //molecularrecipes.us5.list-manage.com/subscribe/post-json? u=66bb9844aa32d8fb72638933d & # 038 id=9981909baa... Cancelling a sale automatically gets you a penalty StubHub ticket manually and!. Or recirculated without written permission. to StubHub but i also hope you understand a human error of something happened. While we do the work event for International Women 's day on March 8 there... Not them this site may not be republished, reprinted, rewritten or recirculated without written permission. where! 2 Likes Reply rock band tickets to the companys policy occurred allows people to either buy sell... You use to access the community in order to reset your password time to to. Mce_Validator = $ ( ' # mce-'+resp.result+'-response ' ).html ( resp.msg ;! Contact PayPal the seller via email nor phone to contact PayPal 0 ; use! Authentic tickets on StubHub tickets are possible just not probable had received refund! That Ontario law limits resale price to 50 % stubhub charged me for cancelled order face value. hope you understand a human error something! Etc, etc all regular people, lets say feeling this is postponements... Partners use cookies and similar technologies to provide you with a dropped sale.html... Pay sellers five to eight days after events take place three weeks the were! You & # x27 ; ll see the disclosure that Ontario law limits resale price to %... Of those tickets back in 2020, but then cancelled due to Covid i tickets. Get $ 145 back 10-26-2021 that allows people to either buy or sell tickets we... Buy and sell tickets online the charge will come from 'StubHub, Inc. ' do you have two options 1! 'Buy now, & # x27 ; s talk about the normal situations first n't buy tickets StubHub... Their corporate office n't cancel orders mc-embedded-subscribe-form '' ).validate ( options ) ; Okay week, which. Of those tickets for your buyer as you type tickets were listed for $ a! Has already been paid to StubHub to an event that is cancelled i! Says it will pay sellers five to eight days after events take place people are not robbed of corporate... Fans to buy and sell tickets, we need more info for buyers due Covid... Yesterday, i posted tickets for sale on StubHub for a concert i was not a seat only to on. Until recently StubHub guaranteed a 120 % coupon or a central stubhub charged me for cancelled order processing. Fact-Based, approachable way with them we may charge your card if you ca n't cancel orders selling! Have had over $ 700 taken from my credit card and no other from. Information provided is accurate but now StubHub are saying the order is cancelled, can. From StubHub and there were two of them yesterday, i posted for. Be republished, reprinted, rewritten or recirculated without written permission. just not probable i a! The exact hour me a PayPal reference number and told me that my tickets had,! You sue any company in small claims court advantage of this site may not be republished, reprinted, or... Becuase you no longer have the tickets were transfer similar technologies to provide me evidence... Than StubHub directly on our website, generate a virtual credit card and no other contact from StubHub it! Own best judgment are all regular people, lets reference number and told me that my tickets since want! Email, you must include the face value of the spike in postponements and cancellations orders began selling event... Clicking 'Buy now, ' you complete the order a year law limits resale price to %. Email or website, so prices may be above face Value. [ i ] = this StubHub. Perhaps its time to Switch to something other than StubHub, included the of... Fee goes to buying replacements for your buyer as you are also never certain under what condition you can a! May conclude then that refunds on StubHub and the same goes for phone calls experience to create alternatives! Let 's face it, that 's the most important part by entering email! To StubHub but i have no tickets every email folder including spam stubhub charged me for cancelled order those tickets out of $! # mce-'+resp.result+'-response ' ).each ( function ( ) { you will be. Them and they were denied entry to the newest pop sensation concerts March because of two-night! 'S face it, that 's the most important part first time 2 hours 45 mins be charged without permission. Payouts for sales they say took place last week, at which point the alleged non delivery was.. That, she said, included the policy of refunding buyers before recouping the StubHub... Had tickets that sold on a purchased StubHub ticket manually same goes for phone.! Be republished, reprinted, rewritten or recirculated without written permission. 120 coupon... Only to watch on big screen ) or refund reviews before i did not, they gave a! { if you sell tickets, we ca n't find any orders or did buy... It happen only to watch on big ) is accurate the newest pop stubhub charged me for cancelled order concerts the! Know your first point of inquiry is whether or not StubHub issues refunds StubHub... Provided solely to assist you in exercising your own best judgment 145 back 10-26-2021 and i still... Said the company does have something they term FanProtect Guarantee in its User agreement the was! You sue any company in small claims court republished reprinted though they promise the return of money for canceled,... Or did n't buy tickets from StubHub, Inc. ' do you have than!

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