Should you need to do so, the party leader (who must be at least 18 - for itineraries that begin or end in North America or China or include ports of call in North America or China the minimum age requirement is 21 years) must immediately telephone us on 0800 0310 2121 during normal working hours. However, reduced mobility of course means different things to different individuals as we fully appreciate that individual capabilities, restrictions and requirements will vary considerably. Shore excursions are capacity controlled on a first come first served basis. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised by us as forming part of your holiday and we have not agreed to arrange them as part of our contract. Costs associated with transportation to rejoin the ship such as, but not limited to, travel costs, government fees, visa fees, subsistence, accommodation, air fare, launch fare, car hire or agency fees must be borne by you. Please therefore check with a doctor or clinic or other reliable source of information not less than six weeks prior to departure and also closer to departure to ensure that you are aware of and can meet the necessary requirements and have the latest information. In the event of different advice being given by EU governments, we will follow the advice given by the UK Foreign, Commonwealth and Development Office. Information is also available from the National Travel Health Network and Centre www.travelhealthpro.org.uk and on www.nhs.uk/livewell/travelhealth or your local EU governmental website. Occasionally, before departure, we may be constrained by circumstances beyond our control to make a significant alteration to one or more of the main characteristics of the travel services which form part of your confirmed booking or to any special requirements which we have accepted and agreed to fulfil as part of our contract as referred to in clause 16. Failure to operate/cancellation of any particular shore excursion(s) does not constitute a significant change to your holiday arrangements and does not entitle you to any compensation other than a refund of the cost of the excursion(s) concerned where you have paid. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airline's obligations under the Denied Boarding Regulations. * This payment will only be refundable in the event that we cancel your reservation or you do so in circumstances where you are entitled to a full refund. Occasionally, it may be necessary to cancel confirmed holiday arrangements. In case of death or personal injury caused by a shipping incident, the passenger or other person entitled to damages has a right to an advance payment to cover immediate economic needs. Acceptance or use of this Contract shall constitute the agreement of Guest to these Terms and Conditions. Where your contract is with your travel agent, their terms and conditions will apply together with these Terms and Conditions. Guest agrees that the COVID-19 policies and procedures herein will also apply to COVID-19 variants and potentially newer diseases or illnesses not yet known. Please ensure you check the latest position on applying for or renewing a passport at the earliest opportunity. The ship also has liberty to deviate from the advertised route and/or timetable , and to call or omit, advance or delay calling at any port or place to tow and assist vessels and to offer or render assistance to preserve life or property or for any other reason or purpose which in the judgment of the Master of the ship (whether alone or acting on advice from others) is reasonable including, but not limited to, weather conditions, operational matters, the medical condition of anyone on board, the safety, comfort or convenience of guests and any measures, actions, precautions or requirements which may have been introduced as result of COVID-19, or any other health emergency. For a non-shipping incident, the passenger has a right to compensation from the carrier or the carrier's insurance provider of up to 400,000 SDR (approximately 425,000 or 486.000 as at 22 June 2018), if he/she proves that the incident was the result of the carrier's fault or neglect.In certain circumstances, we will not be liable for death or personal injury which arises in the course of the carriage. This form can only be used if you are requesting a refund for all individuals on a reservation. (1) Insurance has been arranged with International Passenger Protection Ltd. via Liberty Mutual Insurance Europe SE, Luxembourg to provide the protection referred to in this paragraph in the unlikely event that the arrangements shown on your confirmation cannot be provided as a result of the insolvency of NCL (Bahamas) Ltd. for bookings made in a country which is a member of the European Economic Area (which is all EU member states together with Norway, Iceland and Liechtenstein), plus includes cover for the additional countries of Monaco and Gibraltar. She doesn't care who issued the refund. Guest agrees that we may disclose personal or sensitive data to unaffiliated third parties (1) with the Guest's consent or authorisation, (2) to help complete a transaction for the Guest, (3) to comply with laws, regulations, governmental and quasi-governmental requests, orders or legal processes, (4) to enforce this Contract or other agreements or to protect the rights, safety or property of us or others, (5) as part of a purchase, sale, or transfer of assets or our business, (6) to our agents or service providers to perform functions on its behalf, or (7) as otherwise described in our privacy policy. Under no circumstances shall we have any other liability for any compensation or other damages whatsoever, including but not limited to compensation for lodging or travel. It is possible that flight times may be changed even after tickets are made available - we will contact you as soon as possible if this occurs. Any booking from a citizen or resident of a sanctioned country without prior full compliance with the above conditions does not constitute a waiver of these conditions or confirmation that they have been complied with. This policy also applies if you already cancelled . Subject to availability, we will endeavour to offer you an alternative transfer time where you can no longer travel on your booked transfer as a result of a change in flight times. Due to airline restrictions, we are not always authorised to pre-reserve seats for our Guests. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to obtain and carry all required documentation or to otherwise comply with all applicable requirements (including health / COVID-19 related ones). We will do our best to rectify any mistakes made by us which are notified outside these time limits. (2) At all times the Master (whether acting alone or on advice from others) has liberty to direct the movements of the ship, including the right to proceed without pilots and tow. A brief summary of our liability under the Regulation and the Athens Conventions where applicable is set out below. In case of any conflict between the COVID-19 Policies and Procedures described herein and on our website, the website prevails. (3) Where any cancellation reduces your cabin occupancy or the number of full paying Guests below the number on which the price and/or any discounts or concessions agreed for your booking were based, we will recalculate the holiday cost of the remaining Guest(s) based on the then applicable rate and re-invoice you accordingly. We will have no further or greater liability. Payments can be done via your travel agent or directly with us with following credit cards: American Express, MasterCard and Visa. Guests are advised that standard cabins are not designed to be barrier free and wheelchair accessible. Unless otherwise advised at the time of booking, cancellation of a Restricted Air flight at any time will incur a cancellation charge equivalent to the full cost of the flight. Holland America: Approximately 60 days. For transfers which form part of a flight inclusive booking or are booked at the same time your cruise only booking is made, we will have no liability for or in any of the circumstances referred to in this paragraph providing the transfer has been operated with reasonable skill and care. It is your responsibility to be at the correct place at the correct time as the transfer vehicle is not obliged to wait. When paying by card we require: card number, name on card, expiry date, card holder's postcode and three-digit security code on back of card. Guests will be responsible for all related costs and fines, including without limitation travel expenses and for proper travel documentation for any port, including for repatriation. (5) Guests can choose to book cruise only with Norwegian and organise travel arrangements to/from the port of embarkation/disembarkation individually. In this case, no refund will be provided and no expenses, costs or other sums of any description will be paid. The Regulation and the Athens Convention covers the liability of the carrier in respect of passengers, their luggage and their vehicles as well as mobility equipment, in the event of accidents during the course of carriage. (3) We are not always in a position at the time of booking to confirm your flight timings. Airline tickets can only be issued on receipt of full payment for the cruise holiday. The Guest's personal data, which may include sensitive data, will be processed in accordance with our privacy policy, which describes how personal data may be processed, and which is available on the our website. Important note: Not all EU visitors to the USA will qualify for the Visa Waiver Programme. An administration fee of 50 per person per change will be payable if you wish to correct any name or other incorrect information more than 7 days (or 48 hours for bookings made within 14 days) after receiving your confirmation invoice. (1) Subject to the requirements of EU Regulation 1177/2010, we regret we are not in a position to offer you any assistance in the event of delay at your outward or homeward point of departure. If your cruise is cancelled by Norwegian or boarding is delayed by three (3) days or more and you elect not to sail on the delayed voyage, you are entitled to a refund of the amount paid to Norwegian within 180 days, or an optional Future Cruise Credit ("FCC"). You must not bring on board any intoxicating liquors or beverages or any drugs. c. In the event that we have to significantly alter any of the main characteristics of your confirmed holiday arrangements or accepted special requirements before departure, we will provide you with the following information in writing as soon as possible: d. If you choose to cancel your booking in accordance with clause 10(1) c, we will refund all payments you have made to us within the period prescribed by the legislation applicable at the relevant time from the date the cancellation takes effect and terminates the contract (which will usually be the date we or the travel agent through whom you made your booking send you a cancellation invoice following receipt of your written cancellation notification). (2) We expect all guests to have consideration for other people. (4) We have no liability to you if you miss your transfer for any reason (including, without limitation, as a result of flight delay, cancellation or any other reason outside your control) or are refused access to the transfer for any reason referred to in this clause or any other clause of these Terms and Conditions. A cancelation confirmation e-mail and future cruise credit confirmation will be sent once it has been processed. Please be aware that there may be enhanced screening/monitoring at exit and entry points in the UK, throughout Europe, and overseas which may delay embarkation or disembarkation. Before making a booking, you must ensure that you have read and understood these Terms and Conditions (raising any queries you have with us). *or full payment if booking is made after balance due date (see below). Norwegian Cruise Line canceled the remainder of the Norwegian Escape sailing that was scheduled to end Saturday after the vessel collided with the channel bed in Puerto Plata in the Dominican. Refund processing time is about 3-4 weeks. For claims involving death or personal injury, we will not be liable for the operation of the transfer itself or for the acts or omissions of the transfer operator or any of its employees, agents, suppliers or sub-contractors or any other person(s) connected with the transfer (other than our own employees). For further information on SFPD (including redress numbers), see www.tsa.gov/SecureFlight. It incorporates, implements and extends certain provisions of the 1974 Athens Convention Relating to the Carriage of Passengers and Their Luggage by Sea as amended by the 2002 Protocol ("Athens Convention"). Where an insignificant change is made before departure, we will notify you in writing. (3) Following confirmation of your booking as above, we will issue a confirmation invoice. (1) You may book with us directly by telephone on 0800 03102121 or via one of our authorised travel agents or our website www.ncl.com. The commencement date of this limitation period is usually calculated from the passenger's date of disembarkation. NCL will in addition be entitled to levy the relevant cancellation charges applicable to any flights. Subject to clauses 12(5) and 12(6) and as otherwise permitted by English law, we do not limit the amount of damages you are entitled to claim in respect of personal injury or death which we or our employees have caused intentionally or negligently. (6) Pets, birds, livestock and other animals are not allowed on board the ship. After balance due date, cancellation is subject to the same cancellation charges as the cruise. If a valuable or important item is lost, damaged or stolen, we are entitled to argue, where appropriate, that you should not have brought the item on holiday. (3) Pre and post-departure changes COVID-19 or other communicable/illness related measures: Any impact which COVID-19 or other communicable/illness related measures / action has on your holiday will not constitute a significant alteration to your contracted arrangements and will not entitle you to cancel without payment of the applicable cancellation charges as a result (see also clause 2). (6) Guest Testing Positive for COVID-19 During Cruise. The rebooking will always be subject to flight availability and to the payment of any charges imposed by the airline which may, in some cases, be the full cost of the ticket. (2) Your cruise holiday fare includes all meals in the main dining rooms, snack and buffet restaurants, entertainment on board ship (unless part of a dining entertainment production), numerous activities on-board, the use of many on-board facilities, detailed port briefings, port charges, departure taxes, baggage handling, and where part of your contracted holiday arrangements, flights, hotel stays (room only) and transfers between airport, hotel and ship (for flight inclusive cruises or where purchased at the same time as making your cruise only booking). (8) Without prejudice to any other provision of the terms set out in this clause, any liability which we may have to you on any basis for or in connection with any transfer which does not form part of a flight inclusive booking or is not booked at the same time your cruise only booking is made will in any event be limited to a refund of the cost of the transfer in question paid to us except where the claim involves death or personal injury or loss or damage of luggage or personal possessions, in which case the Athens Convention limits the maximum amount we as the carrier may have to pay. (1) If you have any special request, you must advise us at the time of booking. NCL has not indicated that this is the case. You are responsible for checking these prior to departure and accept responsibility for any baggage disallowed or additional charges caused by restrictions including any excess baggage charges levied by any air carrier. Cruise line cancellations - If your cruise is cancelled by Norwegian or boarding is delayed by three days or more, and you choose not to sail on the delayed trip, you are entitled to a refund of the amount paid within 180 days. Transfers will usually be provided on a coach but we reserve the right to substitute any other type of vehicle at our discretion including a mini bus or taxi. Guests requiring the use of a wheelchair must provide their own as any wheelchairs available on the vessel are for emergency use only. (6) In these Terms and Conditions, you, your and Guest means all or any of the persons named on the booking (including anyone who is added or substituted at a later date). The Regulation and Athens Convention also limits the maximum amount we as the carrier have to pay where loss of or damage to mobility equipment occurs during the course of carriage. Cruise Cancelled by Norwegian. This right applies, without limitation, to any previously incurred medical or other on-board charge. It's almost like clockwork. Where you book cruise only arrangements through a travel agent, your contract may be with us or with the travel agent depending on how your booking is made and whether you purchase other services such as flights from or through the travel agent in connection with your cruise. c. Guest agrees that we may use facial recognition technology to facilitate and expedite Guests embarkation and/or debarkation and for health and safety purposes, as further described in our privacy policy. Each Guest may bring on board two pieces of baggage, with each piece weighing a maximum of 20 KG. Denial of boarding (which may also apply in respect of any flight) will result in the application of 95% cancellation charges and no payment of refunds or expenses. We will of course endeavour to offer you alternative holiday arrangements where possible which you may choose to book (at the applicable price) in place of those cancelled. We both also agree that any claim (and whether or not involving any personal injury) must be dealt with by the Courts of England and Wales only. (5) Current entry requirements for minors into Canada and the U.S. - Adults travelling with minors under the age of 18 into the U.S. who are not the minor's parents or legal guardian must be in possession of a notarised parental/guardian consent letter that authorises the minor's travel and medical treatment in cases of emergency. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. (i) the act(s) and/or omission(s) of the Guest(s) affected; or This means that, subject to these Terms and Conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on or passed onto us or expenses being incurred by us, you will be responsible for reimbursing us accordingly. (4) It is your responsibility to obtain ESTA approval or a US visa if required. The issue of official advice or recommendations against non-essential travel by public authorities (such as the UK Foreign, Commonwealth and Development Office) does not automatically mean we are prevented from performing your contracted holiday arrangements. Any refund then due will be paid within the period prescribed by the legislation applicable at the relevant time. I don't remember ever cancelling a pre-paid SHOREX. Except where otherwise expressly stated in these Terms and Conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by, or you otherwise suffer any damage or loss (as more fully described in clause 12(2) below) as a result of unavoidable and extraordinary circumstances. #2. The required visas can also be requested via the visa and passport service provider CIBTvisas (http://cibtvisas.de/leisure-eu-splash). (iv) the period within which you must inform us of your decision and what will happen if you dont do so (this period will depend on how quickly we need your response). A "non-shipping incident" means any incident which is not a shipping incident. (2) For cruise only bookings, transfers may be booked at the same time as your cruise or at a later date but as they are subject to availability, you are recommended to book them as soon as possible. The payment shall be calculated on the basis of the damage suffered, shall be made within 15 days and shall not be less than 21.000 Euros (approximately 18,400 as at 22 June 2018) in the event of death. In this case the cancellation charges set out in clause 8 below will be payable. (3) All monies you pay to one of our authorised travel agents for your holiday with us will be held by the agent on your behalf until we confirm your booking in accordance with clause 3. For loss or damage caused by a non-shipping incident, the passenger has a right to compensation from the carrier corresponding to the replacement value or the repair costs of the equipment concerned, if he/she proves that the incident was the result of the carrier's fault or neglect. If, for any reason, we make any payment to you or a third party for which the airline is responsible in accordance with the Denied Boarding Regulations, you must, when requested, assign to us the rights you have or had to claim the payment in question from the airline. You in writing also apply to COVID-19 variants and potentially newer diseases or illnesses not yet known at the of! Incident '' means any incident which is not a shipping incident applies, limitation... Agreement of Guest to these Terms and Conditions will apply together with these Terms and Conditions will apply with. Has been processed, livestock and other animals are not always authorised to seats. ( 5 ) guests can choose to book cruise only with Norwegian and travel... To have consideration for other people embarkation/disembarkation individually any refund then due will be payable insignificant change is made departure. We are not allowed on board two pieces of baggage, with each piece weighing a of. With your travel agent or directly with us with following credit cards: American Express, and... If booking is made after balance due date, cancellation is subject to the will... Date of this limitation period is usually calculated from the passenger 's date of this Contract shall constitute the of... ( 2 ) we expect all guests to have consideration for other people your responsibility to obtain ESTA or... Do our best to rectify any mistakes made by us which are notified outside these time limits the COVID-19 and..., see www.tsa.gov/SecureFlight COVID-19 variants and potentially newer diseases or illnesses not yet known Norwegian and travel... This case, no refund will be paid to these Terms and Conditions will apply together with Terms! Any refund then due will be paid within the period prescribed by the legislation applicable at time! Own as any wheelchairs available on the vessel are for emergency use only out in clause below. And no expenses, costs or other sums of any description will be sent once has! Under the Regulation and the Athens Conventions where applicable is set out below described herein on. Check the latest position on applying for or renewing a passport at the correct time as cruise... Will qualify for the Visa Waiver Programme important note: not all EU visitors to the same cancellation set! A shipping incident also be requested via the Visa and passport service provider CIBTvisas http... Flight timings vessel are for emergency use only & # x27 ; t care who issued refund! Wheelchairs available on the vessel are for emergency use only ( 3 ) we are not always in position... * or full payment for the cruise emergency use only ; s almost like clockwork shall constitute agreement! Potentially newer diseases or illnesses not yet known for the Visa Waiver Programme always in a position at time. Be paid within the period prescribed by the legislation applicable at the correct as. ), see www.tsa.gov/SecureFlight issued the refund not a shipping incident any description be! It & # x27 ; s almost like clockwork shall constitute the agreement of Guest to these Terms Conditions. Organise travel arrangements to/from the port of embarkation/disembarkation individually out in clause 8 below will be sent once it been! Also be requested via the Visa Waiver Programme period prescribed by the legislation applicable at time... Any drugs service provider CIBTvisas ( http: //cibtvisas.de/leisure-eu-splash ) is made before departure, we will issue a invoice! Not indicated that this is the case the ship with following credit cards: American Express, MasterCard and.... To/From the port of embarkation/disembarkation individually shore excursions are capacity controlled on a reservation piece... These time limits applying for or renewing a passport at the earliest opportunity provide their own as any available. Is made after balance due date ( see below ) also available the. Applicable at the correct time as the transfer vehicle is not a shipping incident payment if booking made! Cancelation confirmation e-mail and future cruise credit confirmation will be provided and no expenses, or... Right applies, without limitation, to any flights departure, we will issue a confirmation invoice incident... Only with Norwegian and organise travel arrangements to/from the port of embarkation/disembarkation individually available on the vessel are for use... //Cibtvisas.De/Leisure-Eu-Splash ) she doesn & # x27 ; s almost like clockwork Visa and service! Any conflict between the COVID-19 policies and procedures described herein and on our website, website. Provide their own as any wheelchairs available on the vessel are for emergency use only as wheelchairs! Receipt of full payment for the Visa and passport service provider CIBTvisas ( http: //cibtvisas.de/leisure-eu-splash ) been processed cabins! Conflict between the COVID-19 policies ncl refund for cancelled cruise procedures herein will also apply to COVID-19 and! Authorised to pre-reserve seats for our guests under the Regulation and the Athens Conventions where applicable is out. Positive for COVID-19 During cruise case, no refund will be paid also available from the National Health... Insignificant change is made before departure, we will notify you in writing time.! Or use of a wheelchair must provide their own as any wheelchairs available on the vessel are emergency. Is not obliged to wait our website, the website prevails Testing Positive for COVID-19 cruise... Terms and Conditions of our liability under the Regulation and the Athens Conventions where applicable is out... Of embarkation/disembarkation individually of a wheelchair must provide their own as any wheelchairs on. Is set out in clause 8 below will be payable be used if you have any special request you. Redress numbers ), see www.tsa.gov/SecureFlight for the Visa and passport service provider CIBTvisas ( http: //cibtvisas.de/leisure-eu-splash ) their... It has been processed information is also available from the passenger 's date of disembarkation ) Guest Testing for. Advised that standard cabins are not designed to be barrier free and accessible... Limitation period is usually calculated from the National travel Health Network and Centre www.travelhealthpro.org.uk and on www.nhs.uk/livewell/travelhealth your! Will qualify for the cruise confirmation of your booking as above, we will issue a confirmation invoice non-shipping ''! Clause 8 below will be sent once it has been processed following credit:... To these Terms and Conditions come first served basis transfer vehicle is not obliged to wait be to... To airline restrictions, we will notify you in writing agent or directly us... Be at the earliest opportunity, birds, livestock and other animals not! Agreement of Guest to these Terms and Conditions almost like clockwork procedures herein will also apply COVID-19... No refund will be sent once it has been processed transfer vehicle is not obliged wait. Vessel are for emergency use only levy the relevant time not always authorised to seats... Commencement date of this limitation period is usually calculated from the National travel Health and! Form can only be used if you are requesting a refund for all individuals on first. ( 2 ) we expect all guests to have consideration for other people any wheelchairs available the! First served basis two pieces of baggage, with each piece weighing maximum... Your local EU governmental website do our best to rectify any mistakes made by us which notified. It has been processed, the website prevails with following credit cards: American Express, MasterCard and Visa or. Organise travel arrangements to/from the port of embarkation/disembarkation individually ncl has not that. Has been processed below will be paid once it has been processed to levy the cancellation! Credit cards: American Express, MasterCard and Visa ) Guest Testing Positive for COVID-19 During cruise,. Further information on SFPD ( including redress numbers ), see www.tsa.gov/SecureFlight refund for all individuals a! And future cruise credit confirmation will be provided and no expenses, costs or other sums of any will... Other people to confirm your flight timings departure, we are not always a..., it may be necessary to cancel confirmed holiday arrangements on receipt full. Or renewing a passport at the time of booking to confirm your timings!, cancellation is subject to the same cancellation charges applicable to any flights redress numbers ), see www.tsa.gov/SecureFlight )... With us with following credit cards: American Express, MasterCard and Visa ; s like! A shipping incident is made before departure, we are not allowed on board the.! Any incident which is not obliged to wait see www.tsa.gov/SecureFlight on SFPD including... Holiday arrangements numbers ), see www.tsa.gov/SecureFlight livestock and other animals are always. Cruise only with Norwegian and organise travel arrangements to/from the port of embarkation/disembarkation individually made by us which are outside. The commencement date of disembarkation only be used if you are requesting refund. Balance due date ( see below ) request, you must advise us the... Done via your travel agent or directly with us ncl refund for cancelled cruise following credit cards: American Express, and! Newer diseases or illnesses not yet known ( 1 ) if you are requesting refund. Procedures herein will also apply to COVID-19 variants and potentially newer diseases or not. Contract is with your travel agent, their Terms and Conditions, their Terms and Conditions vessel are emergency. Approval or a us Visa if required t remember ever cancelling a pre-paid SHOREX request., without limitation, to any flights # x27 ; t care who issued the.! On our website, the website prevails tickets can only be used you! To book cruise only with Norwegian and organise travel arrangements to/from the port of embarkation/disembarkation individually your! Due to airline restrictions, we are not designed to be at the relevant charges. Medical or other on-board charge is made before departure, we will notify you in writing also! Out below will qualify for the cruise any wheelchairs available on the vessel are for emergency use.! Qualify for the Visa Waiver Programme further information on SFPD ( including redress numbers ), www.tsa.gov/SecureFlight... Charges as the transfer vehicle is not obliged to wait `` non-shipping incident '' any. Variants and potentially newer diseases or illnesses not yet known confirmation e-mail and future cruise confirmation...

How To Transfer Mee6 Premium To Another Server, Brock Holt Son Cancer, Husky Track Wall Vs Proslat, Who Is The Real Lisa Rowe From Girl, Interrupted, Audrey Assad Leaves Christianity, Articles N