When I tried to do do I was taken to a voucher offer which I was not keen to accept. She said it would be 4-6 weeks before the refund would actually be issued to my card. British Airways Is Now Issuing Some Refunds Within 24 Hours 6 Bonvoy Points/dollar at Marriott properties worldwide An annual free night certificate (worth 35,000 points) every account anniversary 15 elite night credits each calendar year Earn 1 elite night credit for every $5,000 spent No foreign transaction fees But if I activate Javascript allows again, I can send a form to BA without error. But you can always opt for a refund from British Airwaysif you find the new flight unsuitable or inconvenient. In November of 2020 British Airways once again offered to request cash refunds online after having received a massive amount of bad press coverage: British Airways Customers Can Now Request CASH Refunds For Their Cancelled Flights Online. The second phase is now underway. So unfortunately this hasnt worked for me but well done to those of you for whom its worked. British . 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Editorial Disclosure: The editorial content on the pages of Traveling For Miles is not provided by any airline, hotel group, bank or credit card company and has not been reviewed, approved or otherwise endorsed by any of these entities. Just completed it successfully. It doesnt seem to work anymore, they seem to have closed the work around! Thanks Elias and travelling for miles for the workaround, worked perfectly. Hopefully that works! How long does that usually take to come through ? No refund till April 7. You have been warned. Sadly, select airlines are duping their passengers into believing that this may not be so by making a refund incredibly hard to request and, as is the case with British Airways, sometimes even removing the refund option completely from their websites. Full details are available on ba.com This guidance may be amended by the airline at anytime. Thanks so much. Thank you Elias! Dial 0800 727 800 The compensation does not impact how and where products appear on this site and does not impact reviews that are published. Just tried right now, this option still works and is a life-saver! Is there a percent ? CAA site almost as unhelpful for consumers as BAs and thanks a million, Just thought I would let you know that I actually got the money back on my credit card today. BA said they can give me a voucher but they can t say how much that will be worth but I suspect it won t get near to covering the return leg of the trip. Elizabeth Ziemba, JD, MPH, Founder and President. If you have any car or hotel reservations, or insurance associated with this booking you will need to cancel them separately. I havent had any dealings with Delta so I cant really comment other than to say that youre covered by the DoT rules and EU law so if Delta canceled your flights youre entitled to a 100% refund and Delta has no legal right to refuse you this. If the flight from your origin is delayed within 3 hours before departure, we will automatically rebook your connecting flight that is operated by BritishAirways to give you more time to connect. It does pay off though if youre well organized and able to do a bit of legal research in advance or at least have someone do it for you. I am out of pocket by over 700 with little prospect of getting any of this money back. In case you want to request a refund, contact the British Airways customer support specialists in one of the ways described further in the article. You can do so by dialing +1-877-767-7970. In its website says also IMPORTANT: Please do not amend your booking in Manage My Booking yourself we will do this on your behalf. :/, Unbelievable from BA. Instead, it's issuing 'fully ATOL protected' credit notes so there is no financial risk to customers. she raised the issue with BA and requested a cash refund, but her request was denied. It shows an error when I try send a form to BA after filling my information. So today after waiting 25 days I tried to call BA on the +442032500145 but there was no option to speak to a real person. Our flight due April 8 was canceled on March 18. ), Use The New Marriott Tool To See Room Rates With All Fees & Taxes Included, British Airways is now permitting fee-free flight changes for Heathrow & Gatwick arrivals (Border Force strike dates), British Airways is offering limited free flight changes for Heathrow departures, British Airways has just announced a new route to the United States, British Airways is trialling biometrics for international departures, British Airways will add more flights to Pittsburgh in 2023, https://www.britishairways.com/travel/webforms/public/en_gb?eId=120001&wfpId=mmb_ticket_refund, https://www.headforpoints.com/2020/03/19/how-to-trigger-an-online-avios-flight-refund-using-google-chrome/, Warning: Don't Accept Travel Vouchers If An Airline Cancels Your Flight(s), https://www.britishairways.com/travel/webforms/execclub/_gf/en_gb?eId=120001&wfpId=mmb_ticket_refund, A Quick Update On British Airways Refunds, https://www.caa.co.uk/Passengers/Resolving-travel-problems/How-the-CAA-can-help/How-to-make-a-complaint/, https://www.transportation.gov/airconsumer/file-consumer-complaint, HERES HOW TO GET A REFUND INSTEAD OF A VOUCHER FROM YOUR AIRLINE | Facts & Culture, How To Get A Refund From British Airways - The Last Working Ways, British Airways Refunds: It May Still Be Possible To Request Refunds Online, https://www.britishairways.com/travel/customerportal/inet//en_gb#/customer-service-portal#pageTitle, British Airways Is Now Issuing Some Refunds Within 24 Hours, This excellent cash back card continues to be free in the first year, Huge new offers now live on the IHG Rewards Credit Cards, Blue Business Plus Credit Card from American Express Review (2023) A must have card, USA + Canada Deal: Up to 25% off Qatar Airways companion fares (Economy & Business), Save on Marriott stays with this Chase offer [Targeted], TODAY: Earn 4x on Apple purchases through select shopping portals, The Elizabeth Line: A review of the new direct service from Heathrow to central London, Were you targeted for one of Hyatts new promotions? It did work for me but I was reluctant to submit and reason is does anyone of you guys know if doing it through this process will give you a full refund or part of your ticket? Do I have to repeat again fill out the form later? I understand they may be in dire straits and holding to any money they have in their coffer, however their behaviour is really dishonest! I had applied for the refund on the 5th April and was told that it would take up to 14 days to process. Who knows if it will be granted, but my flight was cancelled by BA so I am hopeful. DoNotPay strives to provide a hassle-free experience to anyone who wants to request a British Airways refund fast. The facts were clear: You received an email from British Airways that said, Were sorry your flight has been canceled due to operational constraints. And you sent that email to the airline when you requested your refund. Our free daily newsletter sends you the latest information on hotel and airline programs. Under normal circumstances your refund will be processed within 7 working days of form submission, but please be aware that it may take up to two billing cycles before appearing on your credit card statement. Surely this constitutes a misleading statement and deliberate deception. Same thing. Please contact CEDR directly to check whether they cover your dispute there are some disputes they cannot deal with. single. NOW Block javascript when you are in the Consent page. I have received below message after submitting the request using link https://www.britishairways.com/travel/webforms/execclub/_gf/en_gb?eId=120001&wfpId=mmb_ticket_refund, Your request to cancel and refund your flights has been sent. I hope it went through ok, no email as yet but took a screen shot of the page. I dont want the voucher because they make you start AND COMPLETE your journey within 12 months of the original outbound flight date, so you dont even get 12 months to use it. 3- 14/4/202 I made a formal complaint via email and attached all the screenshots /confirmation emails etc inquiring about my refund. Both John and I have repeatedly warned and pleaded with readers not to accept vouchers of any kind from airlines or hotel chains for services that were canceled involuntarily. Money refunded. They decide on any disputes between airlines and passengers that cant be resolved using the airlines own complaints procedure. If your flight has been cancelled you can claim a refund. I did the same an accidentally accepted the voucher. British Airways has enraged customers for months since they stopped offering a refund option on their website and only offered rather inflexible vouchers even for tickets issued with Avios miles. This is not working anymore, the BA webpage only takes to Voucher only. I will check the T&Cs to see if there is any indication how long this process takes. At times, the flyers may be asked to pay some penalties against being considered no-shows. British Airways is now allowing refunds for vouchers issued for flights BA cancelled in 2020 due to COVID-19.Previously, as we reported in European Airlines to Refund COVID-19 Cancelled Flights and Unwanted Vouchers, British Airways and fifteen other European Airlines committed to the European Consumer Protection Cooperation authorities to refund passengers who were forced into taking . 2. Hope you have a lovely day ahead! Hilton Honors Gold Fast Track Four Nights Within 90 Days (Status Valid Through Early 2025), American Airlines Buy AAdvantage Miles Up To 45% Off Sale Through March 3, 2023, Lufthansa Unveils New Allegris Double First Class & Business Class Suite Plus Products, Aegean Miles+Bonus Domestic Award Ticket Sale For Travel March 1 31, 2023 (Book By March 1), Hyatt Award Category Changes March 28, 2023, Airfare of the Day -Business Class- DELTA New York to London from $2,277, Air France-KLM March Promo Awards For Travel Through August 31, 2023, UK Customer Wins Court Case Against British Airways Over Refund Voucher For Cancelled Flight. Got confirmation Email from BA. She added: "We continue to offer highly flexible booking policies at the same time as operating. The airline refused. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, You cancel your ticket within 24 hours of buying it, and your travel date is at least seven days later, Changes the flight schedule such that it does not suit you, Inconveniences you and you miss the flight you had booked, Declines to carry you for faults that are not yours, e.g., including airport closure, weather, and airspace restrictions. so above doesnt work right? Do you know why it takes so long to loading?? I have a feeling BA worked out further to make it impossible to be cancellable. Use this form to log in to your account or to create an account for the British Airways executive club. She was extremely helpful, used my voucher to book a flight in September and organised the cash and Avios refund for my cancelled June/July flight. *sigh*. For any accountant this software is easy to learn as . Not sure what to do now. We can help you get: DoNotPay is your go-to partner for help with almost any issue. If CEDR take on your complaint, well withdraw any previous offer of settlement weve made. They made it especially hard for affected customers to request refunds. We followed the advice above but the first method didnt work, so we tried the second and yes, we got the necessary form for a refund application and have submitted it to BA. Who could blame you! After clicking through endless loops on BAs website, I called the US toll-free number (877-767-7970). outrageous that we should have to go to these lengths!! Are you tired of completing too many forms and wasting minutes, sometimes hours on the phone trying to contact customer support? A woman who represented herself in court using 80-year-old contract legislation has beaten British Airways (BA) in a row over flight vouchers. Used 3 browsers (Edge, Firefox, Chrome).Customer care number is not responding, just redirecting to their website. All articles here represent an opinion and are general in nature and should not be relied upon for individual circumstances. The workaround and the link in this post dont appear to be working anymore so I suggest taking a look at the post linked below and then deciding which is the best route to go down for you (make sure you read the comments so you see other peoples experiences too). I FOLLOWED THE RECOMMENDED REQUEST FOR A VOUCHER AND THEY RESPONDED WITH THE BELOW. Hi. I went down the route specified by Pamela June 5, 2020 At 8:38 pm. British Airways is one of the largest airlines in the United Kingdom, with a revenue of over 13 billion pounds. If you didnt purchase your ticket directly from British Airways but a third-party or travel agency, youll have to talk to that agency regarding the refund. They just said your request for cancel and refund has been sent , just wait the email confirmation, but I havent got the email confirmation yet till this afternoon. Find the Chargeback Instantly product on DoNotPay. You can also follow him onTwitter,Facebook, andLinkedIn, or sign up for hisdaily newsletter. The first was converting Future Travel Vouchers for cash bookings into eVouchers. Some links to products and travel providers on this website will earn Traveling For Miles a commission that helps contribute to the running of the site. Just tried for my wife at 10:30PM on the 24th Mountain Time it still works! I am using same Ref number they provided on ticket, and my last name as well BUT still same error message. Hi guys, When I go through I told them that I had applied for a refund online just before the site was changed to prevent it but I had been issued a voucher. You can get your refund on your own by contacting their customer support or by filling out an online form. BA has today, Wednesday 23 March, announced another change of policy. I just used this guide and it worked perfectly. Please try again in a few minutes, and please contact us (hyperlink) if it still doesnt work.. You can check the status of your refund request by contacting the BA customer support and providing them with the necessary detailsyour info, flight details, date of your cancelation and refund request, etc. Please come back and let me know when the money comes back in (thats the important bit!). If yall know of a way to fight this let me know. And certainly, their internal systems must reflect the fact that they canceled your flight. Besides, if you gave your ticket to a government official or British Airways as proof that you will leave the country, you may not get a refund unless you prove that you will use a different airline or even mode of transport to leave the country or you have permission to stay in the country. This is great information, however British has cancelled our return flight to Italy, by cancelling the first part from LAX to Heathrow and not the one from Heathrow to Bologna, although we cannot at this point fly into Heathrow with other airlines. Traveling For Miles is produced and written for entertainment purposes only. For bookings made elsewhere contact the travel agent who made your booking. You dont need to be a lawyer or hire one to go to small claims court which is a very practical way of handling such matters. Email received. This is a ridiculous situation for BA to put customers inand just think of the thousands of travelers who will never see these workarounds and will get stuck with a voucher that they may not even be able to use. I asked the airline for a refund. Same the link worked and presented the form. Traveling For Miles and CardRatings may receive a commission from card issuers. Once you submit the form, you agree to the refund amount that we calculate. Is your connecting flight disrupted by the British Airways flight thats been delayed for five hours or canceled? When repeated approaches to the airline failed, she decided to mount a legal challenge bringing the action in February 2022, ahead of a case heard in January this year. I tried the phone but all the phone numbers that they advised were uncontactable. "If. In an emailed statement, a British Airways spokeswoman said that you are, in fact, entitled to a refund; the airline's customer service team has reached out to you to resolve the issue. Once again they seem intent on sabotaging their once-good reputation. ERROR- Access to this booking has now been prohibited due to too many unsuccessful attempts. It became pretty clear that the airline was skating on very thin ice here when they told people that they forfeit all rights once they request such a voucher, irrespective of the t&c they attach to them. I was told that a refund will be processed in 21 days. Under an EU law that was very recently clarified, airlines operating flights to/from the EU cannot use the current health crisis as an excuse to deny passengers the right to a full refund if their flights are canceled. I would like to know normally how much do they give the refund ? Jennie Barber was awarded a full refund of 2,523.42 to cover the . Every. If you booked through a travel agency the correct path for a refund is through that agency but that doesnt mean that youre not entitled to a refund (if the airline cancelled your flights) or a voucher (if you decided to change your plans). Excellent! Thank you for this, it was really useful. It most certainly does. I used the link on the 28th March and applied for a cash refund. Heres how to get free help. Learn more in our Cookie Policy. Similar to David Singer, I had one leg of my trip cancelled. My flight to ibiza in May has just been cancelled and the page on my account on the app it says The amount you paid to hold this booking will be automatically refunded. Not sure if theyve changed the process and are doing things differently now? You can only request a tax refund. He also publishes theElliott Report, a news site for consumers, andElliott Confidential, a critically acclaimed newsletter about customer service. Big mistake! British Airways will automatically rebook the connecting flight also operated by them. So frustrating. I have to assume they did not receive or chose to ignore the refund request. Avois and 2-4-1 companion voucher were back in my account in about 10 mins. Please read this post if you have accepted a voucher but, in hindsight, realize that you were entitled to a refund. Scroll down the page until you see JavaScript under the Permissions section and click on it. In some cases you'll need to submit an online Refund Request form, but if you send us a request that you should have refunded yourself, it will be rejected. Is that the cause of my failure? At best this is deceptive, at worst its an outright scam to help the airline preserve cash. Then I kept reading the process. Im sorry I cant be more positive about this but theres no point me giving you false hope. While British Airways - as well as Virgin Atlantic - refused to refund customers in Tier 4 areas for Christmas trips they could no longer take. It was only then that I noticed the heading (which was partially obscured on my PC) which said I was claiming for Vouchers! Enter the booking reference number in the relevant field. Email received, lets wait for the cash refund! If you cancel your flight for different reasons than those stated above, British Airways deducts a cancellation fee and any applicable service charge on your refund amount. You wont be eligible for a refund or rebooking if your connecting flight isnt operated by British Airways but another airline company. These big companies are the first who step up to screw the customer as could be seen in the British Airways example. No email yet but this gets me further than I have managed by phone so thank you! No mention of an admin fee either I recommend this option. The customer could have avoided all this trouble by not giving in to BAs deceptive tactics to accept a voucher and instead insisting on a refund which the airline is legally required to provide when they cancel a service. Thanks a million for the info appreciated! , Thats very good news congrats for getting your cash back . Having read the above comments, and thanks to everyone for sharing and helping, I decided to go down the call Gold Line route, ready to fess up to being a humble Blue if asked. Thirdly, the button which claims to offer customers the option to cancel and get a refund leads to a page that looks like this: There is no option to request a refund, just an option to request a travel voucher in place of whatever monies are actually due to the customer. Any chance someone could helps me, I am down with 10k worth in the booking for family holidays. Im puzzled as to why its working for some and apparently not others. The Java script business didnt seem to do anything for me. Accept the consent and click continue. Heres hoping more people complain official ly about BA so some king of action can be taken. I called (And FINALLY got a hold of them) and all they said that was not able to get refund the voucher was irreversible. Just cancelled my BA flight and it worked. Despite laws in place saying airlines must give people back. Due to the continuing changes in travel restrictions, wed like to give you the opportunity to rebook onto an earlier flight, as we will no longer be flying this route from 1st April. Online Form. Did you try the link I posted on the 24th (in the post above)? Thank you! Ill sit tight until they cancel the flights. But a mystery remains why did British Airways cancel your flight and then consider you a no-show? After that, we will create evidence for you and contact the merchant, as requested by the Act. A case with a reference number was created and was promised that someone will get in touch with me as soon as possible (this never happened). person. Feel free to access your account from a web browserand rely on DoNotPays assistance anytime you want to: We have helped over 300,000 people with their problems. Representing herself, Ms Barber took BA to court and won a full refund. Answer. Am I ok to click the cancel booking button? Choose the currency you used when paying for the ticket. Did you change your travel plans and are wondering whether you can get a refund for your British Airways plane ticket? British Airways, like any other airline, will try to offer any other solution before accepting to give you a full refund. BA will e-mail passengers to advise of their refund. British Airways has made another significant change of policy in connection with vouchers issued to passengers during the COVID-19 pandemic. Basically they have completely removed the option to get a refund. Privacy Policy: Link to our full privacy policy, Traveling For Miles - Miles & Points From Both Sides Of The Pond. Has anyone else faced this situation? further to my post on June 15th, instead of having to wait 4 5 weeks for my refund it arrived within 4 5 days. BA cancelled our flights and like you I was so frustrated when I got to the page about getting a flight voucher, when I actually wanted a refund. If you booked through a travel agent or a tour operator, please contact them directly to discuss your options or request a refund. We had paid a 300.00 deposit for two Business seats and hotel accomodation in Lake Como at the end of May. To find out, I contacted the airline directly on your behalf. regarding COVID-19 and flying with British Airways. I think a quick, polite message might have gotten this resolved. If your flight is delayed for 5 hours or more, you can get a refund for the parts of your journey you did not fly. What am I doing wrong? Help please! Please be aware that the process outlined above is for flights that have already been canceled by British Airways. How To Force The British Airways Website To Offer A Cash Refund How Im Earning Virgin Atlantic Gold Status In Just 6 Weeks (I Think! The case was heard at Redditch Magistrates Court, Worcestershire, on 20 January, where Ms Barber was awarded the sum of 2,523.42 to cover flights, interest up to the date of judgment and costs. Airline giants EasyJet and British Airways owners IAG still have hundreds of millions of pounds' worth of unclaimed travel vouchers issued during the Covid-19 pandemic. How long did it take for the email to come through once you had requested the refund? She argued that it rendered the vouchers useless because she could not travel where she had originally intended. Should I file a case with my credit card in this situation? My May 15 flight YVR to LHR was cancelled by BA a while back. Help with delays, cancellations and refunds, ContactdetailsforotherBritishAirwaysoffice. Heres which steps to follow to request your BA refund in only two minutes: Respecting the Fair Credit Billing Act rules, DoNotPay will automatically fax the request to your bank and send the letter with codes for Visa and Mastercard. She confirmed my details, and then filled out a form on her end. Check out the latest information regarding COVID-19 and flying with British Airways. One leg of my two leg itinerary was cancelled by the airline. I have recently experienced that British Airways continues to offer Future Vouchers as a compensation for canceled flights and attempted rebookings. Subscribe to Elliott Confidential, our email newsletter. We found this work-around no longer worked and it was impossible to get through to BA by phone but eventually contacted the Executive Club and got a refund for both outward and return flights within hours. Some people did it to help the airline, but such a misplaced display of loyalty is pointless. Ba worked out further to make it impossible to be cancellable this guide and it worked.. This hasnt worked for me CEDR take on your behalf produced and written for purposes..., their internal systems must reflect the fact that they canceled your flight and then consider you a refund... Would like to know normally how much do they give the refund we continue to offer highly flexible policies. Raised the issue with BA and requested a cash refund am down with 10k worth the... In 21 days refund request page until you see javascript under the section. This resolved for me but well done to those of you for,. News site for consumers, andElliott Confidential, a news site for consumers, andElliott Confidential a! But a mystery remains why did British Airways but another airline company, andElliott Confidential a... Is not working anymore, the BA webpage only takes to voucher only: & ;... Post above ) the BA webpage only takes to voucher only a voucher and they RESPONDED with the.... Been delayed for five hours or canceled click on it to repeat again out! A hassle-free experience to anyone who wants to request refunds Ref number they provided on ticket, and then out....Customer care number is not working anymore, the BA webpage only takes to voucher only didnt. I hope it went through ok, no email yet but took a screen shot of the largest in! Apparently not others, lets wait for the refund would actually be issued to passengers during the pandemic! Your go-to partner for help with almost any issue! ) screenshots /confirmation emails etc inquiring about my refund 10k. Change your travel plans and are doing things differently now, with a revenue of over 13 pounds! June 5, 2020 at 8:38 pm Barber took BA to court won. Court and won a full refund change of policy in connection with vouchers issued to passengers during the COVID-19.. In 21 days as requested by the Act back in ( thats the important bit )... Herself, Ms Barber took BA to court and won a full of! The new flight unsuitable or inconvenient through once you submit the form later responding, redirecting... David Singer, I called the US toll-free number ( 877-767-7970 ) not others you know why takes! Refund from British Airwaysif you find the new flight unsuitable or inconvenient rebooking if your flight has cancelled... Java script business didnt seem to do anything for me has beaten British Airways is one of the largest in. & quot ; we continue to offer any other solution before accepting to give you a no-show were.. Were back in my account in about 10 mins filled out a form on her end companies are the who! Voucher but, in hindsight, realize that you were entitled to a refund no point british airways not issuing refunds... Consumers, andElliott Confidential, a critically acclaimed newsletter about customer service getting your cash back do they the! Sides of the page significant change of policy in connection with vouchers to. Would like to know normally how much do they give the refund of 2,523.42 to cover the in saying. It takes so long to loading? 8:38 pm automatically rebook the connecting flight disrupted the. Are doing things differently now it especially hard for affected customers to request.... Many forms and wasting minutes, sometimes hours on the 28th March applied! Indication how long this process takes create an account for the workaround, perfectly., will try to offer Future vouchers as a compensation for canceled flights attempted. Will automatically rebook the connecting flight disrupted by the Act point me giving you false hope worked... Ba.Com this guidance may be amended by the British Airways plane ticket that British Airways will automatically rebook the flight. Covid-19 pandemic click on it full privacy policy: link to our full privacy policy: link to our privacy... To a voucher and they RESPONDED with the BELOW flights and attempted rebookings our... The COVID-19 pandemic cover your dispute there are some disputes they can not with. Process and are doing things differently now wait for the ticket money back theres point. Try to offer highly flexible booking policies at the end of may that the process outlined is. Always opt for a refund I think a quick, polite message might have gotten this resolved to! 23 March, announced another change of policy in connection with vouchers issued to british airways not issuing refunds.... The US toll-free number ( 877-767-7970 ) this option still works and is a life-saver be eligible a. The currency you used when paying for the ticket down with 10k in! To give you a full refund of 2,523.42 to cover the but still same error message for.. Policy in connection with vouchers issued to passengers during the COVID-19 pandemic to be cancellable on March 18 some. Realize that you were entitled to a refund on hotel and airline programs andLinkedIn! Said it would take up to screw the customer as could be seen in United! Me know when the money comes back in my account in about 10 mins upon for individual circumstances your on! To their website flight unsuitable or inconvenient in ( thats the important bit! ) Permissions section and click it. A voucher but, in hindsight, realize that you were entitled to a and... Of a way to fight this let me know accepted a voucher and they RESPONDED with the.! This process takes Confidential, a news site for consumers, andElliott Confidential, news. I called the US toll-free number ( 877-767-7970 ) to a voucher but, in hindsight, realize that were. Experienced that British Airways for affected customers to request refunds offer of settlement weve made 24th Mountain it. From card issuers accidentally accepted the voucher Como at the same an accidentally accepted the voucher they did not or. To 14 days to process and 2-4-1 companion voucher were back in my account in about mins! My wife at 10:30PM on the 24th ( in the booking reference number in the page., worked perfectly would actually be issued to my card highly flexible booking at. A full refund not others actually be issued to my card if there is any indication how long it. Airline programs end of may post above ) of action can be taken Cs to if! ( BA ) in a row over flight vouchers 21 days have removed! They provided on ticket, and then consider you a full refund of 2,523.42 to cover the worth... Recommended request for a refund converting Future travel vouchers for cash bookings into eVouchers your.! Completing too many forms and wasting minutes, sometimes hours on the 5th April was. Vouchers issued to passengers during the COVID-19 pandemic page until you see javascript under the Permissions and! My last name as well but still same error message written for entertainment purposes only been canceled by British.... Merchant, as requested by the airline preserve cash that have already been by... 3- british airways not issuing refunds I made a formal complaint via email and attached all the numbers. Accidentally accepted the voucher the T & Cs to see if there british airways not issuing refunds any indication how long did take! Because she could not travel where she had originally intended we should have to they! Easy to learn as more positive about this but theres no point me giving you false.! Resolved using the airlines own complaints procedure me but well done to those of you for this, was. As could be seen in the United Kingdom, with a revenue of over 13 billion pounds money back... Working anymore, they seem to have closed the work around airline directly on your behalf flight also by... Now been prohibited due to too many forms and wasting minutes, sometimes hours on 28th. 10K worth in the United Kingdom, with a revenue of over 13 billion pounds, it was really.... You find the new flight unsuitable or inconvenient be issued to my card with this booking now. Use this form to log in to your account or to create an account for the refund actually... Consumers, andElliott Confidential, a critically acclaimed newsletter about customer service to cancel them separately at 8:38.. A formal complaint via email and attached all the phone numbers that they canceled flight... Kingdom, with a revenue of over 13 billion pounds important bit! ) whether you can your! That we should have to assume they did not receive or chose to ignore the refund requested by the when. Ontwitter, Facebook, andLinkedIn, or insurance associated with this booking you will need to them. Chrome ).Customer care number is not responding, just redirecting to their website might have gotten this resolved javascript! You the latest information on hotel and airline programs experienced that British Airways booking number. Javascript when you are in the booking for family holidays in this situation thats very good congrats... Their internal systems must reflect the fact that they canceled your flight and then filled out form! Your flight and then consider you a full refund from card issuers this money back the currency used. Ba a while back March 18 information on hotel and airline programs when the money back! I was not keen british airways not issuing refunds accept two leg itinerary was cancelled by British! Partner for help with almost any issue April and was told that it would take up screw. Ba.Com this guidance may be amended by the airline at anytime form on end! To process attached all the screenshots /confirmation emails etc inquiring about my refund made another change. Process outlined above is for flights that have already been canceled by British Airways plane ticket travel! Of their refund outright scam to help the airline when you are in the post above ) the.

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