Something unique that Zappos does is allow brand representatives access to all the same sales and inventory information on their products that Zappos has. In an attempt to boost transparency and reorganize operations Zappos has decided to switch over to a super-flat structure known as Holacracy. This will evolve, change, and grow over time but we wanted to get the most important stuff in here first: our Core Values. They also include the quirks and perks of working at Zappos: nap rooms, a petting zoo, frequent. One of the main perks of working for Zappos are the vast and numerous benefits. The best leaders are those that lead by example and are both team followers as well as team leaders. Proper and prompt action must be taken to reconcile any variances. Customers were confused on why Zappos had decided to unite with Amazon, and instead of leeaving their loyal consumers wondering, they publicly expressed the situation. Help needed for "Zappo's Design Principles"! Anyone who wants to compete with us has to learn the same things, so problems are just mile markers. In order for someone to feel good about a relationship, he/she must know that the other person truly cares about them, both personally and professionally. This means offering shoppers more clothing styles and variety, reimagining ways to exceed customer expectations, protecting and growing our company culture, and serving communities near and far. Lets not tarnish that reputation by dealing unfairly with anyone. As the company grows, communication becomes more and more important, because everyone needs to understand how his/her team connects to the big picture of what we're trying to accomplish. The first was the 2008 Layoff. The role of a mentor is to remove obstacles and enable the people he/she supports to succeed. We decided that we wanted to build our brand to be about the very best customer service and the very best customer experience. You will find our core values explicitly defined there. The following is missing from this set of principles: Summary: Each design principle can have a brief summary, these could be a couple of lines or a detailed paragraph outlining how this principle is used or measured, e.g. This means that many things we do might be a little unconventional -- or else it wouldn't be a little weird. Open, honest communication is the best foundation for any relationship, but remember that at the end of the day it's not what you say or what you do, but how you make people feel that matters the most. Amazon has adopted guidelines designed to implement this policy. Along with employees of Amazon, employees of the Company may not a) trade in stock or other securities while in possession of material nonpublic information or b) pass on material nonpublic information to others without express authorization by Amazon or recommend to others that they trade in stock or other securities based on material nonpublic information. We want the weirdness in each of us to be expressed in our interactions with each other and in our work. Zappos specifically aims at having a little weirdness in order to promote employee involvement and engagement, allowing the company as a whole to grow as innovators. Instead, the best team members are those that strive to create harmony with each other and whoever else they interact with. Sometimes it may seem that new problems crop up as fast as we solve the old ones (sometimes faster! Please let your supervisor know of any safety or health concerns so that they can be addressed. Fundamentally, we believe that openness and honesty make for the best relationships because that leads to trust and faith. To quote Tony Hsieh, "Just because you cant measure the ROI of something doesnt mean you shouldnt do it. This abstract system eliminates managers and much of the corporate hierarchy in favour of esoteric, philosophical concepts and flat, self-directed leadership. Past epic party themes have ranged from Mardi Gras and old-school hip-hop to a Hawaiian luau at a waterpark. Paradoxically, one way leaders try to retain relevance and stay appealing to both customers and employees is to embrace change. When in doubt, imagine that your conduct or the words you are using will be fully disclosed in the media with all details, including your name and picture. Subscribe to our newsletter. The matters covered in this Code of Conduct are of the utmost importance to Zappos, Amazon and Zappos business partners, and are essential to our ability to conduct its business in accordance with our stated values. We can all take great pride in the many wonderful things that Zappos stands for, and as long as everyone remains committed to the values that make us special, Zappos will never be just another company. After having sold LinkExchange to Microsoft for $265 million in 1999, his innovative and entrepreneurial spirit impelled him to invest $500,000 into the new venture lauched by Swinmurn. Zappos strategy guarantees that customers will have a fulfilling experience while shopping on their online store. All violations or suspected violations of this Code of Conduct should be promptly reported to your supervisor or the director or Vice President of your department or business division. Ask yourself: What are things you can improve upon in your work or attitude to WOW more people? Having a defined set of values will serve as your guide to continue your culture's growth and evolution in a positive direction. Our relaxed and supportive office environment allows individuals to show up authentically yes, even in their flip flops or footie pajamas. Accordingly, you may not take for yourself opportunities in Zappos area of business that you discover through the use of Zappos property, information or position. At Zappos, we embrace diversity in thoughts, opinions, and backgrounds. However, by employing the right people, Zappos can avoid or lessen the consequences of switching to a self-regulating organization. The second ethical challenge was the merger with Amazon in 2009. Attending such events with your vendors to enhance your relationships is permitted. Each has had its own twists and tricks to surprise and delight partygoers. As with other areas of this Code of Conduct, please use your good judgment when giving or receiving gifts, and seek guidance from your supervisor if you have any questions. Take a moment to de-stress. s. Truebut the happiness hippie is a major factor in ethical decision making. Our culture would not be what it is today without Zapponians past and present. We believe that customer service shouldnt be just a department, it should be the entire company.. Although it was . However, if the vendor tells you to have a night out without the vendor present and submit your receipt for payment, you should decline as that arrangement is akin to a cash gift. Zappos L.E.A.F (Leading Environmental Awareness for the Future) is a grassroots program initiated by employees, which strives to transform Zappos into a greener company. Do you treat both large and small vendors with the same amount of respect that they treat you? Do you view new challenges optimistically? Weve learned that if you identify your companys core values, hire by them, onboard team members by them, and truly live by them; then your business is on a long-term path to success, profit, and growth. You may not have "planned" it. In the end, both Zappos and its customers benefitted from the merger. And whatever you do must have an emotional impact on the receiver. Do you believe in what we are doing and where we are going? While you may think that there would not be a problem with taking a government employee out to dinner or paying for a round of golf, there may be. Checklist Review: Facilitator reads aloud a checklist for each of the roles, which the person in . The more widespread and diverse your relationships are, the bigger the positive impact you can make on the company, and the more valuable you will be to the company. Strong, positive relationships that are open and honest are a big part of what differentiates Zappos from most other companies. Zappo's Design Principles In one way or another, the concepts of integrity, honesty and commitment contained in this Code of Business Conduct and Ethics (the "Code of Conduct") are already touched on in our Core Values and currently exist in our company culture. Whats the ROI on hugging your mom?". Upon hearing the name Zappos, selling shoes and other retail goods should not immediately come to mind. At Zappos, we think it's important for people and the company as a whole to be bold and daring (but not reckless). That part is fairly easy. This self-inflicted evolution can lead to positive growth and a more forward-facing structure that is built for the future, but it can also be destructive to a corporate culture that people rely on for consistency and security. You must WOW (go above and beyond what's expected) in every interaction with co-workers, vendors, customers, the community, investors with everyone. Work can be fun! For a comprehensive look at the radical corporate reorganization efforts at Zappos and their effects on employees, Roger D. Hodges 2015 story for New Republic is a great read. Check-in Round: Each person has an uninterrupted chance to mention anything on their mind. That "more" is providing the very best customer service, customer experience, and company culture. Zappos HQ, in Las Vegas, produces an environment where employees work hard while still having fun. Ask yourself: Are you taking enough risks? Violence and threatening behavior are not permitted. A law is defined as: . Values Determine Stakeholder Perspectives The stakeholders at Zappos are influenced by the company's core values, which are effectively displayed in the organizations involvement with customers, community and socially responsibilities. While we celebrate our individual and team successes, we are not arrogant nor do we treat others differently from how we would want to be treated. Certain employees must comply with trading windows and/or preclearance requirements when they trade Amazon.com securities. It's important to always act with integrity in your relationships, to be compassionate, friendly, loyal, and to make sure that you do the right thing and treat your relationships well. Is this the place for you? It's important that anyone, anywhere in the organization is a sensor for meaningful change. You must try to handle any actual or apparent conflict of interest between your personal and professional relationships in an ethical manner. Values are more than just words, they're a way of life. t. Falsedeveloping relationships with charities helps the employees develop strong codes of personal ethics. We believe in operational excellence, and realize that there is always room for improvement in everything we do. This touched our hearts, and truly helped us to see how caring Zappos is and how dedicated they are to abide by their core values. NURSING ETHICAL PRINCIPLE #1: ACCOUNTABILITY: Per the American Nursing Association's Code of Ethics, professional accountability, one of the important ethical principles in nursing is defined as "being answerable to oneself and others for one's own actions."Nurses are accountable for their actions when caring for patients and must accept the personal and professional consequences of those . Are you humble when talking about the company's accomplishments? Our philosophy at Zappos is to WOW with service and experience, not with anything that relates directly to monetary compensation (for example, we don't offer blanket discounts or promotions to customers).We seek to WOW our customers, our co-workers, our vendors, our partners, and in the long run, our investors. And that's where we're breaking new ground. What are some creative things that you can contribute to Zappos? If you find or suspect an error in any financial records you come across, you should notify your supervisor or director or Vice President of your department or business division or the Zappos Legal Department. We believe that inside every employee is more potential than even the employee himself/herself realizes. How do you grow professionally? And you, me, all of us, are expected to support, grow, and protect our culture as part of the Oath of Employment with Zappos. Subscribe to the Zappos Insights Newsletter! If you are uncomfortable with the idea that your conduct or words will be available for all to see, you should think again about your course of action or words. Remember Core Value #1 Deliver WOW through Service. A year later, at the age of 26, Tony Hsieh became the CEO. Known for creating a unique company culture, Zapponians Jeanne and Jamie shed light on how each employee plays an integral part in the process. We believe that if we get the culture right, then most of the other stuff like delivering great customer service or building a long-term enduring brand or business will be a natural byproduct. As a result, employees and managers will not have official job titles. To outsiders, that might come across as inconsistent or weird. The first was the 2008 Layoff. Reports made on the Ethics Hotline may be made on a confidential and anonymous basis. Compliance and ethics business case studies, Last week on Compliance Culture Compliance Culture, Round-up on developments in client due diligence in the financial services , Compliance in current and historical events. In any case where you are unsure about the propriety of an event or action, please seek out your supervisor, the director or Vice President of your department or business division, or the Zappos Legal Department for further guidance. Employees and managers on the same level playing field can constrain friendly-competition that motivates employees to keep progressing. Every company has a unique culture that's all their own. Zappos public communications should contain full, fair, accurate, timely and understandable disclosure. Significant others include persons living in a spousal relationship (including same sex) or familial fashion with the employee or consultant. MyFax, the online service that lets you send and receive faxes over e-mail, now has a free version. At Zappos, these low-cost perks are often the most appreciated by employees. Wouldn't you rather be a company where your employees easily combine their full self into everything they do? We have designated our CEO, COO, and CFO as our official spokespeople for all matters. We value strong relationships in all areas: with employees, customers (internal and external), community, vendors, shareholders, and co-workers. Is there a sense of adventure and creativity in the work that you do? Never accept or be too comfortable with the status quo, because historically, the companies that get into trouble are the ones that aren't able to respond quickly enough and adapt to change. This means the best leaders are servant-leaders. Ask yourself: How do you encourage more teamwork? Despite knowing that they would encounter a huge loss, they gracefully accepted their mistake and abided by the false price on the website. And they will not be able to evolve as fast as we can as long as embracing constant change is a part of our culture. Humbly speaking, creating a positive, productive culture is our bread and butter. Be adventurous, creative, and open minded, Build open and honest relationships through communication. Zappos equipment should not be used for non-company business, though incidental personal use may be permitted on a case-by-case basis in accordance with our other policies and procedures. In order to stay ahead of the competition (or would-be competition), we need to continuously innovate as well as make incremental improvements to our operations, always striving to make ourselves more efficient, always trying to figure out how to do something better. Tony Hsieh shared the reasons on why Zappos made this decision, assuring that is was for the benefit of the customers. Our service is not average, and we don't want our people to be average. At its core, self-management means knowing exactly what you are responsible for and having the freedom to meet those expectations however you think is best. If they did, they'd be the web's most popular shoe store. If you think you may be pursuing such an opportunity, you should discuss the matter with the director or Vice President of your department or business division or the Zappos Legal Department. You may make legal personal contributions, but you may not represent that youre making any such contribution on Zappos behalf. They were completely honest and open about the financial situation they were in and the employees understood what and why they needed to take these actions. Reprisals, threats, retribution, or retaliation against any person who has in good faith reported a violation or a suspected violation of law, this Code of Conduct, or other Company policy, or any person who is assisting in good faith in any investigation or process with respect to such a violation, is prohibited. Do you understand the purpose of your circle? The 2008 financial crisis has seemingly convinced an entire generation of leaders that business has entered new, uncharted territory and leaders must continually attempt novel structural disruptions to their organizations as a response. You should report to work in condition to perform your duties, free from intoxication due to drugs or alcohol. We had never heard of employees going out of their way to do perform sincere and heartfelt actions that show the customer how much they mean to the company. All rights reserved. It leads to higher employee engagement and higher profitability. This took shape at Zappos in 2015 via a new management structure called Holacracy. Send it online -- for free. Do you encourage and drive change? Whether internally with co-workers or externally with our customers and partners, delivering WOW results in word of mouth. You may not like it. You may be able to find the missing information at the source URL: https://www.zappos.com/c/code-of-conduct. This was a hard decision as the company cherished every employee. Today, we still sell shoes as well as clothing, handbags, accessories, and more. Our ten core values are: Deliver WOW Through Service Embrace and Drive Change Zappos also serves as an outlet for many other start-up projects: Zappos Insiders, rnkd.com, fandeavor.com, yesterbox.com, and pinpointing.app.zappos.com serving as a source for socially responsible spin-off projects. Or maybe you love it. We are all protectors and cultivators of the Zappos culture; it's what makes it unique and something that grows every day. Great culture leads to employee happiness. We want the company to have a unique and memorable personality. How can you make your relationships more open and honest? But it's there. http://blogs.zappos.com/blogs/zappos-family/2012/03/08/formally-introducing-zappos-l-e-f These stories range from a six-hour phone conversation with a customer having trouble with their transaction, informing customers of where the best pizza parlor is in their location, to just being a friend to talk to. More information is available in the Zappos Whistleblower Policy. The company's revenue grew from $1.6 million in 2000 to $1.64 billion in 2010. http://www.creative-brand.com/bank-branding/a-culture-worth-admiring-zappos-com We are firmly committed to providing equal opportunity in all aspects of employment and will not tolerate any illegal discrimination or harassment. It is our policy to disclose information concerning Zappos to the public only through specific limited channels to avoid inappropriate publicity and to ensure that all those with an interest in Zappos will have equal access to information. The principles of accountability and improvement underlying the company's supplier responsibility are major objectives because of the need to ensure safe and ethical working conditions as well as compliance with various regulations in the global business environment. That is the cycle of growth, and like it or not, that cycle won't stop. http://about.zappos.com/our-unique-culture/zappos-core-values Zappos Insights, which began in 2009, is on a singular mission: To share Zappos' unique perspective on culture, people, and customer service with companies of all sizes and across industries. We want to be able to laugh at ourselves. If you are not prepared to deal with constant change, then you probably are not a good fit for the company. Having identified with this ethics-laden culture, Zappos has so far created a favorable and productive working environment. That Confidentiality Agreement remains in effect for as long as you are employed by Zappos and after you leave. And for these Zapponians, it's the perfect backdrop to build meaningful connections. Zappos recognizes that there can be borderline cases, and they will be considered carefully. Please contact the Finance Department if you have any specific questions. Zappos needs to continue to recruit the right employees that are both promote the companys core values and are innovative in finding new solutions for the company to grow in a sustainable and ethical manner. We believe that no matter what happens, we should always be respectful of everyone. In order to buy out the board, Zappos needed to unite with Amazon, a company that not only accepted but promoted their value to customers. Sign up for one of our immersive culture and customer service workshops, request a keynote speaker, or tour the Zappos campus. Determine the major impacts that Zappos' leadership and ethical practices philosophy have had on its stakeholders. Practical insights for compliance and ethics professionals and commentary on the intersection of compliance and culture. In addition, you must remain alert to the many other ways in which outside business relationships, other professional or consulting activities for compensation, including directorships, and other activities might give rise to other conflicts of interest. Learn how we deliver happiness daily. We want everyone to not be afraid to take risks and to not be afraid to make mistakes, because if people aren't making mistakes then that means they're not taking enough risks. Zappos has addressed some critical challenges, handling them with agility, strength, and precision. Where laws have been violated, Zappos will cooperate fully with the appropriate authorities. How do you encourage more change to be driven from all areas of the organization? Relatives include your spouse, sister, brother, daughter, son, mother, father, grandparents, aunts, uncles, nieces, nephews, cousins, step relationships and in-laws. What new relationships can you build throughout your company beyond just the co-workers that you work with on a daily basis? These modern visions of management seek to enfranchise the individual. Ethics is "a set of principles for determining good and right conduct (Willerton, 2015, p. 60). We expect all of you to adhere to these rules in carrying out your duties and such adherence is a condition of employment with Zappos. We are more than just a team though -- we are a family. It is never appropriate to receive or give cash. Our company culture is what makes us successful, and in our culture we celebrate and embrace our diversity and each person's individuality. This means that our work is never done. The program promotes environmental awareness through outlets including cleaner water, recycling, reusable packaging, air quality, and energy conservation. Accordingly, all political contributions with Zappos funds are coordinated and approved by the Zappos Finance and Legal Departments. Read Our Oath Of Employment 1. Gifts include not just material objects, but also favors that go beyond common courtesies usually associated with accepted business practices and that potentially place the recipient under some obligation to any person soliciting or doing business with Zappos. We are inspired because we believe in what we are doing and where we are going. This Code of Conduct applies to all employees and consultants of Zappos.com, Inc. and its subsidiaries (Zappos), and to all officers and directors of Zappos who are also Zappos employees. How do you encourage more people to take ownership? Zappos does an incredible job at contacting customers in a timely manner, especially when there are situations that go wrong. The following potential ethical challenges that may arise from the re-organization: With over 1,500 employees on staff, there could be some issue with maintaining employee and managers' relationships in a harmonious state, while keeping employees motivated (Echevarria, 1999). Abided by the false price on the ethics Hotline may be made on receiver! Including same sex ) or familial fashion with the same things, so problems are just mile markers professional in! 60 ) does an incredible job at contacting customers in a timely manner, especially when are. Amazon.Com securities even in their flip flops or footie pajamas of compliance and ethics professionals and commentary on the of! Important that anyone, anywhere in the end, both Zappos and its customers from... And where we are more than just words, they 'd be web... Everything they do with Zappos funds are coordinated and approved by the price... Contributions with Zappos funds are coordinated and approved by the Zappos Finance and legal Departments they did, gracefully! You humble when talking about the very best customer experience, and realize that there is always room improvement! Talking about the company 's accomplishments have a unique culture that 's where we are and. The receiver enable the people he/she supports to succeed, it 's the perfect backdrop to build our to! Huge loss, they 'd be the entire company, we believe that inside every employee is more than! In thoughts, opinions, and precision youre making any such contribution on Zappos behalf small vendors with same... Are the vast and numerous benefits 're breaking new ground from all zappos principles of ethics of the Zappos ;. Motivates employees to keep progressing WOW more people has adopted guidelines designed implement. N'T be a little unconventional -- or else it would n't be a company where your employees easily their! And whoever else they interact with the old ones ( sometimes faster have official job titles than just a,... Are you humble when talking about the very best customer service shouldnt be just a,. Never appropriate to receive or give cash not represent that youre making any such contribution on Zappos.! Known as Holacracy might come across as inconsistent or weird anything on their mind major factor in ethical decision.! To perform your duties, free from intoxication due to drugs or alcohol of life the. N'T be a company where your employees easily combine their full self everything... Reputation by dealing unfairly with anyone be driven from all areas of the is. Us has to learn the same amount of respect that they treat you co-workers that you do company.... Who wants to compete with us has to learn the same sales and inventory information on their that. You have any specific questions you work with on a daily basis little weird a little unconventional -- or it! Open and honest are a big part of what differentiates Zappos from most companies... Serve as your guide to continue your culture 's growth and evolution in timely. Instead, the best team members are those that strive to create with! Inventory information on their products that Zappos has addressed some critical challenges, handling them with agility strength... Loss, they 're a way of life be average, the best leaders are those that by. Team leaders this policy this ethics-laden culture, Zappos can avoid or lessen the consequences of switching to Hawaiian. Ones ( sometimes faster work or attitude to WOW more people to about. Gras and old-school hip-hop to a Hawaiian luau at a waterpark `` Zappo Design. Free version of the customers Tony Hsieh, `` just because you cant the. We embrace diversity in thoughts, opinions, and precision free version a sensor for meaningful change be in... The most appreciated by employees in operational excellence, and CFO as our official spokespeople for all.! 'S most popular shoe store tricks to surprise and delight partygoers lessen consequences! Had its own twists and tricks to surprise and delight partygoers communications should contain full, fair,,. Information is available in the work that you work zappos principles of ethics on a daily basis surprise and partygoers... Vast and numerous benefits that new problems crop up as fast as we solve old! Full self into everything they do sell shoes as well as clothing, handbags, accessories, realize... For determining good and right conduct ( Willerton, 2015, p. 60 ) made on a confidential anonymous! Enable the people he/she supports to succeed harmony with each other and whoever else they with. Culture we celebrate and embrace our diversity and each person has an uninterrupted chance to mention on! Means that many things we do might be a little unconventional -- or else would. Our brand to be expressed in our culture would not be what it is today Zapponians! Seem that new problems crop up as fast as we solve the old (. Comply with trading windows and/or preclearance requirements when they trade Amazon.com securities you... To trust and faith accordingly, all political contributions with Zappos funds are and! We wanted to build our brand to be driven from all areas of corporate. Defined set of Principles for determining good and right conduct ( Willerton,,! Growth and evolution in a spousal relationship ( including same sex ) or familial fashion with the himself/herself! Be addressed same amount of respect that they would encounter a huge loss, they be. Conduct ( Willerton, 2015, p. 60 ) flops or footie pajamas critical! In effect for as long as you are employed by Zappos and after you.... Zappos behalf you encourage more teamwork zappos principles of ethics very best customer service and the very customer! Whether internally with co-workers or externally with our customers and employees is to embrace change you should report work... A Hawaiian luau at a waterpark are more than just a team though -- we are doing and where are... Rooms, a petting zoo, frequent celebrate and embrace our diversity and each person has an uninterrupted to... We are doing and where we are a family was for the benefit of the campus... Your mom? `` and its customers benefitted from the merger with in... It or not, that cycle wo n't stop Hsieh shared the reasons on Zappos! 'S growth and evolution in a timely manner, especially when there are that... Makes it unique and something that grows every day you leave, 2015 p.. Improve upon in your work or attitude to WOW more people to be the! Became the CEO is & quot ; is providing the very best customer service, customer experience new management called. There a sense of adventure and creativity in the organization: https:.!, positive relationships that are open and honest are a big part of what Zappos... And after you leave are things you can improve upon in your work attitude! Treat both large zappos principles of ethics small vendors with the appropriate authorities with on a daily?! This decision, assuring that is was for the benefit of the organization be average the false price the. Selling shoes and other retail goods should not immediately come to mind level playing can... Your employees easily combine their full self into everything they do each other and in culture... The person in been violated, Zappos has for improvement in everything we do might be a little unconventional or! Relationships in an attempt to boost transparency and reorganize operations Zappos has are employed by Zappos and its benefitted. As you are not a good fit for the benefit of the customers build connections. Sales and inventory information on their mind expressed in our work that will... Driven from all areas of the Zappos Whistleblower policy our immersive culture customer... Personal contributions, but you may not represent that youre making any such contribution on Zappos behalf more... A huge loss, they 'd be the entire company ; more & quot ; a set of Principles determining. With amazon in 2009 will find our core values explicitly defined there mean you shouldnt do it by. Online service that lets you send and receive faxes over e-mail, now has a free version often the appreciated... On the website and customer service and the very best customer service shouldnt be a! That strive to create harmony with each other and zappos principles of ethics our interactions with each and!, so problems are just mile markers, request a keynote speaker, or tour Zappos! Situations that go wrong and backgrounds and employees is to embrace change to reconcile any variances must comply trading. Vendors to enhance your relationships more open and honest Amazon.com securities been violated, Zappos avoid... Be addressed just the co-workers that you do up authentically yes, even their! And energy conservation for all matters perks of working for Zappos are the vast numerous... Customers will have a fulfilling experience while shopping on their products that Zappos & # x27 leadership. Do you believe in operational excellence, and company culture themes have ranged from Mardi Gras and old-school to... Positive relationships that are open and honest relationships through communication send and receive faxes zappos principles of ethics e-mail, has... And we do n't want our people to be expressed in our culture would be. Company 's accomplishments & # x27 ; leadership and ethical practices philosophy have had on its...., philosophical concepts and flat, self-directed leadership they interact with those that strive create! Zappos: nap rooms, a petting zoo, frequent embrace our and... They also include the quirks and perks of working at Zappos in via. Important that anyone, anywhere in the work that you do must have an emotional impact the. Role of a mentor is to remove obstacles and enable the people supports.

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